Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits for exempt employees are good because there are a lot of exempt union workers." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "salary seem competitive" ((in 23 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 43 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 11 reviews)); "Management actively partakes in favoritism" ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews

4.0

Jul 29, 2025

Supportive and Flexible Workplace with Great Team Culture

Accounts payable specialist

Recommend

CEO approval

Business Outlook

Pros

Very flexible with my college class schedule, which helped me balance work and school. Supportive team, always something to do, and a great environment to learn and grow in Accounts Payable.

Cons

Some systems and processes could be updated to be more efficient, but overall it was manageable and not a major issue.

1.0

Jul 21, 2025

Horrible company

Senior specialist

Recommend

CEO approval

Business Outlook

Pros

Good salary, flexible hours, hybrid schedule

Cons

They sell you a load of crab about job security, longevity, and great benefits. You won't get to use those benefits long term or retire from there because its a toxic corporate work environment. They hire people over you who are inexperienced and fire employees because you won't go along with unethical practices.

2.0

Jul 11, 2025

Not Worth it

Operations

Recommend

CEO approval

Business Outlook

Pros

Benefits Weekends off Competitive pay

Cons

Inexperienced management Unnecessary competition High stress Unclear KPIs Micromanaging Unethical Nepotism

Viewing 25 - 27 of 617 Reviews

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Jobs at American Water

Operator in Training - Wastewater

Laboratory Technician

Wastewater Operator / Operator in Training

American Water

American Water reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive and Flexible Workplace with Great Team Culture

Horrible company

Not Worth it

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Jobs at American Water