-No work life balance: to this day there are still old school upper/branch management that expect their management teams to stay working until late at night. The best part is I was told “you need to stay to get the job done” by a supervisor who since quit because she hated working so late. If you’re joining the FLP, the training department will tell you this job is 37.5 hours and your branch manager will straight up tell you that’s a lie. The second you get in the branch or you get promoted and drop associate, they will tell you to work 40-42 hours a week. -insult to account managers: our title was stripped from “Account Managers” to “Team Manager”. Your title is no different than someone who works on food service or is a shift manager. This is to reflect the fact that the role has evolved to two positions: micro management of reps, and Underwriter/Customer Service Manager (really 3 roles). Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail. So you’ll have to login or arrive to work and miss out on 20 hours+ of pay because they didn’t care to treat you the way the industry pays. -Pay: I’ve since left but was told that management raised rep pay again but has a “8 month plan” to assess if underwriters are being paid their worth. Guys, go on Indeed and look at how much any insurance company is paying underwriters. Or even how many hours each week. No need to reinvent the wheel and spend market research on correct pay. They added a split level of pay I believe to the AM role, so now they can increase your pay to the same level as someone who is above your title and not give you the title. Like wise you can get promoted and not get a pay raise that you deserve. Honestly disgusting! -Shady Hiring: there’s hiring going on where people don’t have to relocate from their branch offices across the country. Imagine being the only recruiter who’s permanently remote. Or being the only person who doesn’t report to work until 1-3 hours after business starts. That’s not the problem, the problem is none of those roles posted allowing this! Many people would apply and stay at amica if you offered remote positions more. Why did these few get special treatment? Also, it’s worse when they pop up other members of the company and state “it’s because xxx loves me and knows I’m great enough to stay remote as a ops member”. Yeah, that’s really great work place culture! -Choosing brand over employees: I’m not mad that they chose to sponsor the arena for 10 years, I’m just mad that our $15 lunch 3 days a week was less important than buying the dunk for 1+million a year for 10 years. I’m mad that I was told it was “too expensive”. I’m mad that my friend was told her fill in duty had to be remote because “the JOs were concerned with travel cost”. Well that’s funny because my JO came earlier this year and got to choose their specific travel arrangements that included a hotel level above what were allowed to book as managers and nobody complained. What happened to that “national account manager” role? Or scs supe National role? Claims has done it I believe. -Micro Management: you are required to micro manage. There’s a program rolling out called “workforce” management that looks great on paper. But at the cost of employees. It controls everyone’s day to day. On a long call? Out of “Adherence”. Bladder problem? Out of adherence. Better get a doctors note. Have a walk-in? Out of adherence. Rep having a mental breakdown because of their professional/personal life? Guess what, out of adherence and you better tell home office/corporate how long you think that rep will be off the phone. And guess what, some people will be able to change it and some people can’t, but as a direct supervisor, you will never be able to go in and update their schedule. Ever. And it will have a negative effect on reviews. -Fake Reviews: my friend got an email and a discussion that encouraged positive feedback on review sites. Amica basically is getting promoted/fake reviews from new hires that haven’t left training or is only asking the most successful employees to post on this review site positively. -Cheating Customers: there’s a new rating system online that charges poor people more. No not the credit one. The one that says if you can only afford a cheaper car that has had prior owners or x amount of miles, amica will charge you more. CarVantage is the greatest scam ever and I ask all insureds to file a lawsuit on this for discriminatory practices as it disenfranchises poor communities where people may have decent credit but not enough wealth. Its public knowledge on the Texas Insurance website that Amica is continuing to grow it. If you want wealth, join more car clubs (yes amica has joined the BMW owners of America. The car that constantly gets totaled out and mostly north of 80k brand new…)
