Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 206 reviews)); "Atmosphere and people are great." ((in 72 reviews)); "Coworkers are great and makes the day go by fast." ((in 39 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews)); "Good work life balance in here" ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 48 reviews)); "Low pay and busy work mostly" ((in 47 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 31 reviews)); "A good example of this is work from home which is currently at one day a week because upper management believes employees need to be in the office to sustain our "culture"." ((in 25 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

2.0

Dec 14, 2025

Will not promote

Senior customer service representative (csr iii)

Recommend

CEO approval

Business Outlook

Pros

Benefits, co workers are great

Cons

If you have FMLA do not expect to gain a promotion I have co-workers that aren't even meeting half of their goals and have been promoted while I am meeting mine and still can't get a promotion and there's no reason for it other than I have family medical leave act that I can utilize when I need it

Amica Insurance Response

6mo

Thank you sharing your feedback on Glassdoor. At Amica, we are committed to fostering an inclusive workplace where all employees are treated fairly, and we adhere to all requirements of the Family and Medical Leave Act. We’re concerned about the comments you’ve shared and would greatly appreciate the opportunity to learn more. Please email us at employeefeedback@amica.com so we can better understand your experience.

2.0

Dec 10, 2025

Toxic work-life balance, expect punishment based on sales in non-sales roles.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay/benefits from day-one, nice coworkers

Cons

While they off PTO available from your start date, you aren't allowed to take any unpaid time off. During interview/training they claimed the CSR's are not a sales role, but then start to punish you if you don't succeed at life insurance referrals, up to and including docking work-from-home days. Micromanaging and treating their employees like they own them is their baseline. Archaic technology.

Amica Insurance Response

6mo

We’re sorry to hear you feel this way, and we would greatly appreciate the opportunity to discuss your feedback with you directly. Could you please email us at employeefeedback@amica.com so we can schedule some time to speak with you? Thank you.

5.0

Nov 27, 2025

Excellent environment

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

A very welcoming and understanding management

Cons

Low salary range, otherwise a good working environment

Amica Insurance Response

6mo

Thank you for the five-star review! Given that we do not have an office in Ontario, Canada, we're unsure if you meant to review Amica Senior Lifestyles, and we wanted to let you know that this Glassdoor page is for the U.S. based insurance company, Amica Insurance. Thank you again.

Viewing 34 - 36 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative - Flex

Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

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Reviews by job title

Will not promote

Toxic work-life balance, expect punishment based on sales in non-sales roles.

Excellent environment

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