Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 202 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Good work life balance in here" ((in 32 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 52 reviews)); "Low pay and busy work mostly" ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 33 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

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Amica Insurance

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Nov 4, 2025

Trash

Claims ajuster

Recommend

CEO approval

Business Outlook

Pros

Every holiday off is good

Cons

trash company racism thrives well

Amica Insurance Response

7mo

We’re sorry to hear you feel this way, and we’re concerned about the comments you shared in your review. Inclusion, belonging, and diversity are extremely important to us as an organization. If you have experienced otherwise, please reach out to us at employeefeedback@amica.com so we may discuss your concern further. Thank you.

1.0

Oct 25, 2025

Burn out due to micro management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent Benefits, nice coworkers. Employees support eachother.

Cons

Micro managed to excess which makes the job more stressful than it needs to be. I used to enjoy selling and servicing insurance. You have a small amount of time (20 mins approx) a day to get coffee, water or go to the bathroom and if you go over that you will be questioned. Make no mistake its not an office setting its a Call center 100%. Bathroom for the entire floor has three stalls so be prepared to wait (often a line) or you may have to go to a different floor which will take more time. This inconvenience is not taken into consideration.

Amica Insurance Response

7mo

We’re sorry to hear you feel this about your experience at Amica. Please know that we place great importance on the feedback we receive from our employees, and we would greatly appreciate the opportunity to learn more about the comments you shared in your review. If you’re interested, could you please email us at employeefeedback@amica.com with any additional details you can provide? Thank you.

5.0

Oct 24, 2025

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, salary and company culture

Cons

Hours and opportunity to advance

Amica Insurance Response

7mo

Thank you for the five-star review, recommendation, and positive feedback about our benefits, compensation, and company culture! Regarding opportunities for advancement, please note that if you have any questions about the opportunities available to you, you are welcome to speak with your manager to learn more. We are also happy to discuss this with you directly if you email us at employeefeedback@amica.com. Thank you again!

Viewing 40 - 42 of 1,022 Reviews

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