Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,075 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 76% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.8 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (20) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 201 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 34 reviews)); "Good work environment" ((in 21 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Low pay and busy work mostly" ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "A major catastrophe could happen and they’ll still penalize you if you don’t show up, because with they still use computer systems from the 70’s and work from home is not an option." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

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Amica Insurance

Amica Insurance reviews

3.9

73% would recommend to a friend

(296 total reviews)

Edmund (Ted) Shallcross III

82% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

3.8

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jun 13, 2023

Declining

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Variety of clubs to belong to Good benefits Bonus incentives

Cons

Not everyone trained the same Constant changes to policies and procedures are making things more difficult for employees and customers Obvious favortism Using earned time counts against you 1 minute late counts against you

Amica Insurance Response

Thank you for your review and the positive comments about Amica’s benefits. When it comes to some of the other feedback you’ve shared, we’d like the opportunity to learn more about your experience and discuss these concerns directly. Please email us at employeefeedback@amica.com so we can get in touch with you and address any questions you may have. Thank you.

4.0

Jun 2, 2023

Freedom to do the "right thing"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture is supportive with integrity at its center. I've always felt that this company respected a reasonable decision that sought to create customer loyalty over the bottom line and that has kept me here. The health/wellness benefits are very good. Matching donations, charitable grants, and time off to volunteer are a plus. The company is making efforts to diversify upper management.

Cons

Despite several significant advances in technology over the past few years, including additional WFH flexibility, labor pool/staffing fluctuations have taken more time to equalize than anticipated and inflationary pressures are not adequately addressed by current salaries.

Amica Insurance Response

Thank you for all of the great feedback about Amica’s culture and the benefits we offer! We appreciate you taking the time to write this review. We’re always listening to the feedback our employees share with us, and we’d welcome the opportunity to discuss some of your additional comments with you directly so we can learn more about them. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

3.0

May 31, 2023

Ok place to start.

Property adjuster

Recommend

CEO approval

Business Outlook

Pros

Decent salary and good benefits.

Cons

Work life balance isn’t really there.

Amica Insurance Response

Thank you for your review and the positive feedback about our compensation and benefits. We’d be happy to get in touch to discuss your feedback with you directly. If you’re interested, please email us at employeefeedback@amica.com. Thank you again.

Viewing 85 - 87 of 296 Reviews

Jobs at Amica Insurance

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Associate Customer Care Representative