Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 209 reviews)); "Atmosphere and people are great." ((in 74 reviews)); "Good work life balance in here" ((in 38 reviews)); "Coworkers are great and makes the day go by fast." ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Low pay and busy work mostly" ((in 46 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 26 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,022 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Jan 30, 2024

Great Ethics, Work-Life Balance and Benefits

Corporate underwriter

Recommend

CEO approval

Business Outlook

Pros

The ethics at Amica were all about integrity, empathy and great personalized customer service. It shows in the vast collection of JD Power Awards received yearly. More than that, it made working there "conflict free" from a corporate values standpoint. The pay benefits and hours were exactly what I needed over 28 years to support my family of 6.

Cons

There is limited room for moving upwards, as a steady growth pattern for the company and employee retention is high.

Amica Insurance Response

2y

Thanks so much for the five-star review and recommendation! You included a lot of great feedback, and we truly appreciate hearing from you about the positive experience you had at Amica. Though you are no longer working at the company, please know that you are welcome to provide additional comments directly by emailing us at employeefeedback@amica.com. Thank you again!

4.0

Jan 29, 2024

Good place to spend a career

Investment analyst

Recommend

CEO approval

Business Outlook

Pros

The company offers a lot of stability.

Cons

The insurance industry is slow growing.

Amica Insurance Response

2y

Thank you for sharing this feedback with us on Glassdoor! We appreciate you taking the time to post this review.

1.0

Jan 28, 2024

Amica shows no empathy to their employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lunch Break as the break gives you time to breathe.

Cons

- WFM has made work life balance impossible (you are being watched during the full 8 hours of your shift, chained to your desk) - Employees are not shown empathy and are expected to stay on the phone at all times, if not you are treated like a child and asked questions to determine why it's taking you so long to get back on the phone. Amica pushes better customer service but how can you, when you push your employees so hard to meet unattainable goals? - Everyone is stressed at this job and it's even starting to show even with the employees. - No compensated correctly, work load continues to increase.

Amica Insurance Response

2y

Thank you for your review. We’re sorry to hear that you’re feeling this way about your time at Amica. We recognize that we have a fast-paced environment, though we feel that our workforce management team helps ensure that our employees are providing policyholders with the great customer experience we’re known for while offering employees flexibility in their workday. We’d appreciate the opportunity to learn about your personal experience from you directly. Could you please email us at employeefeedback@amica.com? Thank you again.

Viewing 190 - 192 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative

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Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

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Great Ethics, Work-Life Balance and Benefits

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Amica shows no empathy to their employees

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