Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,075 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 73% of employees would recommend working at Amica Insurance to a friend and 76% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

73% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.8 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (20) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 201 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 34 reviews)); "Good work environment" ((in 21 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Low pay and busy work mostly" ((in 49 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "A major catastrophe could happen and they’ll still penalize you if you don’t show up, because with they still use computer systems from the 70’s and work from home is not an option." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

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Amica Insurance

Amica Insurance reviews

3.9

73% would recommend to a friend

(296 total reviews)

Edmund (Ted) Shallcross III

82% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

3.8

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Mar 30, 2016

SCS Branch Manger

Branch manager

Recommend

CEO approval

Business Outlook

Pros

There is ability to move up quickly with this organization and there is a strong tenure base of employees. Home office employees have their own bonus on top of the company bonus. Sales manager are not part of this.

Cons

Culture has definitely changed in the last ~5 years from a employee based company to a bottom line. I don't use the term political too often, but shamefully this is what happens to upper management. Senior management is NOT to be trusted. If you are a good BS'er you will be fine, but multiple faces appear to be a must for the home office folks.

2.0

Feb 16, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, including health insurance and pension. decent work life balance. The company has Success sharing & that is always a bonus, and we understand it's never guaranteed.

Cons

Antiquated computer systems that never improve. Overall mentality that they act like they want to hear your opinion but your scolded did when you give it. Local Management needs to focus on getting their job done (specifically referring to file review and risk OK's) in a timely manner. When this is reversed, for a representative it is held against them at evaluation time. This is a call center PERIOD. Representatives, regardless of level or expertise are expected to act like agents, underwriters, IT experts, billing experts, conflict resolution experts amongst many others without ever being fully rewarded, whether that's financially or with praise.

4.0

Feb 16, 2016

Great Culture and transparency

National service representative i

Recommend

CEO approval

Business Outlook

Pros

I've been at Amica for 7.5 years. This is an excellent company to work for. The culture makes for an enjoyable day at the office. Everyone is here to accomplish the same goal - provide amazing service to our customers.

Cons

Little opportunity for significant advancement. You can earn additional responsibilities and all the trust in the world with management but it means little when there isn't more money attached to it. That being said you will steadily grow your salary with annual merit increases and also annual success sharing bonuses that amount to up to 10.25% of your salary(dependent on company performance, claim payouts, etc.)

Viewing 274 - 276 of 296 Reviews

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