It's all about the numbers. The management is terrible. The area manager, currently on maternity leave, is the worst manager I’ve ever had in my career. She is very pretentious and primarily cares about her own figures and how she appears to upper management. There is a lack of authenticity in her approach. Despite wearing hearing aids herself, she shows no empathy toward clients whom the company pressures us to sell expensive hearing aids.
They expect us to maintain a conversion rate of 95%, refit clients every three years at a minimum, or find a reason to refit them under HSP. If you ever want to take annual leave, this area manager will ask you to trade off another workday or choose a specific day so her clinics can run smoothly. She has stated that she can only allow two audiologists to take annual leave on the same day, maximum. If you take sick leave, she feels entitled to know the reason for your absence. She also has a tendency to involve HR if you don’t comply with her directives.
Honestly, it's clear that most people are unhappy working here. Many experienced audiologists have left the company, and it seems the organisation can now only hire new graduates or less experienced audiologists whom they hope to train to sell hearing aids. They probably think that these individuals tend to be more compliant and of course no experienced audiologists would want to join given their notorious reputation in the industry. I would advise joining Amplifon only if you have no other options. Additionally, the bonus pay is disappointing unless you happen to be one of the top revenue generators. If you're a client advisor, I suggest you run—run faster if you’re an audiologist.
