Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,483 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 192 reviews)); "Amtrak pays great and the benefits when employed full time are great." ((in 192 reviews)); "Great team and people." ((in 71 reviews)); "Good salary and tips" ((in 30 reviews)); "Good for Work life balance" ((in 28 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 38 reviews)); "Too many managers get in the way" ((in 35 reviews)); "Terrible leadership" ((in 25 reviews)); "Culture is terrible." ((in 25 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 21 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.6

70% would recommend to a friend

(1,274 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

3.0

Jan 25, 2018

Former employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

Little unorganized but could be better

3.0

Jan 18, 2018

Good benefits, easy work most days

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great medical benefits. Compared to other railroad jobs the schedule is great! It's all shift work. Overtime is optional except in rare cases but I have never experienced mandatory overtime. There are lots of different career opportunities here you can work in transportation you can work in mechanical Department you can work in management of either one or management of overall. Machinist seniority is Nationwide. Railroad Retirement.

Cons

Lots of lazy people combined with poor and scared management causes a situation where leaders will step over a sleepuubg horse to be a nearly dead one. Labor contracts are long and drawn-out when they expire and while you do get back pay it tends to average around three to five years before you get a new contract. If you separated from the company and went to work somewhere else you will not get back pay. Management is literally scared of some craft employees causing the workload to be pushed onto other employees that are actually willing to work.

4.0

Jan 17, 2018

life balance working enviroment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

nice colleagues, good benefits, life balance

Cons

things move slow, inefficiency at work

Viewing 874 - 876 of 1,274 Reviews

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Jobs at Amtrak

Chef - On Board Customer Service - 90348593 - Chicago

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