Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.5 out of 5, based on over 1,480 reviews left anonymously by employees. This rating has been stable over the past 12 months. 70% of employees would recommend working at Amtrak to a friend and 54% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Amtrak. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (15) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 205 reviews)); "Good benefit and decent paid" ((in 184 reviews)); "Great team and people." ((in 76 reviews)); "Good salary and tips" ((in 29 reviews)); "Good for Work life balance" ((in 27 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 37 reviews)); "Too many managers get in the way" ((in 35 reviews)); "Terrible leadership" ((in 24 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 23 reviews)); "Culture is terrible." ((in 20 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

Amtrak reviews

3.5

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,272 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews

3.0

May 5, 2013

The Honeymoon's Over

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fairly stable employment Good benefits (for those who care about such things) Nice work if you like to travel

Cons

Deductions take an otherwise decent paying job and reduce it to a barely average salary. Nepotism, favoritism and politics run rampant and destroy opportunities for 'fair' advancement into other areas of the company. It also keeps and promotes incompetent employees who would/should be fired instead or at least not promoted. Also if you're cutting hours at the lowest level, make sure to reduce middle & upper management's pay too!

2.0

Apr 30, 2013

If you've got a thick skin and nothing worries you, this could be the right job.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Best pay in the area, free travel (if you like the train), Union Support - most important!

Cons

Remembering 500 policies, and 20+ points to cover during a call. Kind of like "We'll, you DID just sell a $5,000 reservation, BUT... you didn't use the customer's last name during the call, so we have to mark you down for it." Company seems more interested in APPEARING professional than getting the job done.

5.0

Apr 12, 2013

A company that takes care of their own.

Station master

Recommend

CEO approval

Business Outlook

Pros

Great Pay Great Benefits Good Management I have overall been very happy with my employment with Amtrak. It is a good stable job and the employees are well taken care of.

Cons

Depending on your location hours can be long with lots of potential for overtime

Viewing 1213 - 1215 of 1,272 Reviews

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Amtrak

Amtrak reviews

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The Honeymoon's Over

If you've got a thick skin and nothing worries you, this could be the right job.

A company that takes care of their own.

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