Ancestry CSA - Client Service Associate reviews

CSA's are treated like second class citizens. their lunch break is shorter. The job is not billed as a traditional contact centre, which it in fact is in the most basic, mundane sense. In the age of excellent company ethos this 'friendly' company offering its staff free lunch just once a week is not up to scratch. Coffee machine is free but they still use throw away paper cups which shows a lack of foresight for this socially conscious era. They have an outdated approach to customer support. you don't feel valued at all. Lame ethos where you feel you can't critisize company or managment. told on first day that there is no hope for promotion out of sector, I mean no wonder everyone quits

Repetitive work, like any call center. Required to be strict about schedule and metrics. Very little flexibility. You are measured on EVERYTHING.