Is Ancestry a good company to work for as a CSA - Client Service Associate?

CSA - Client Service Associate professionals working at Ancestry have rated their employer with 2.4 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Ancestry employees being 3.5 out of 5 stars. Search open CSA - Client Service Associate Jobs at Ancestry now and start preparing for your job interview by browsing frequently asked CSA - Client Service Associate interview questions at Ancestry .

Does Ancestry pay CSA - Client Service Associate employees well?

CSA - Client Service Associate professionals rate their compensation and benefits at Ancestry with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 27.6% worse than the company average rating for salary and benefits. Find out more about CSA - Client Service Associate salaries at Ancestry.

How happy are CSA - Client Service Associate professionals working at Ancestry?

27% of CSA - Client Service Associate employees at Ancestry would recommend their employer to a friend. This rating has decreased by 16% in the past 12 months. CSA - Client Service Associate professionals have also rated Ancestry with a 1.8 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.9 rating for culture and values and 1.5 rating for career opportunities.

What are the top reviewed jobs at Ancestry?

Senior Software Engineer (48) , Software Engineer (41) , Product Manager (22) , Customer Solutions Associate (19) , Customer Service Representative (18) , Manager (16) , Director (15) , Software Developer (13) , CSA - Customer Service Associate (12) , Customer Service Associate (12) , Intern (11) , Analyst (8) , Senior Product Manager (8) , Archival Digitization Specialist (7) , Principal Software Engineer (7)

What are the pros of working at Ancestry according to real employee reviews?

"Lots of knowledgable people and great benefits!" ((in 104 reviews)); "The benefits are great." ((in 80 reviews)); "Good work life balance and non" ((in 61 reviews)); "Culture was great and everyone felt like they could contribute to the overall mission of Ancestry.com" ((in 59 reviews)); "The location of the office is nice." ((in 14 reviews))

What are the cons of working at Ancestry according to real employee reviews?

"Pay is low" ((in 31 reviews)); "Frequent layoffs when large projects are finished." ((in 25 reviews)); "Senior leadership only wants honest feedback if it's positive." ((in 25 reviews)); "Upper management not aligned with each other." ((in 19 reviews)); "Very bad managers" ((in 17 reviews))

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Ancestry CSA - Client Service Associate reviews

Item: Ancestry
Rating: 4
Author: Current employee - CSA

2.4

27% would recommend to a friend

(16 total reviews)

Howard Hochhauser

Not enough data to show CEO approval

28% positive business outlook

Ratings by category

2.9

Culture & values

2.6

Diversity & inclusion

2.5

Compensation and benefits

1.9

Senior management

1.8

Work/Life balance

1.5

Career opportunities

CSA Client Service Associate employees have rated Ancestry with 2.4 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most CSA Client Service Associate professionals have an average working experience there. Ancestry is rated 38% below average by CSA Client Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

4.0

Mar 30, 2015

It has been a good experience. The people I work with are great and the culture here is amazing.

Csa

Recommend

CEO approval

Business Outlook

Pros

It has been a good experience. The people I work with are great and the culture here is amazing. They offer just about every benefit that I could think of which is great.

Cons

The pay is not amazing for starting out. The information that you have to know is quite extensive. They should offer a raise to you after you finish training which is a month long.

Viewing 16 - 16 of 16 Reviews

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Ancestry

Ancestry CSA - Client Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It has been a good experience. The people I work with are great and the culture here is amazing.

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