Ancestry reviews

3.5

52% would recommend to a friend

(785 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

785 reviews
1.0
Feb 6, 2020

ProGenealogists: quantity over quality

Recommend
CEO approval
Business Outlook

Pros

The pay was decent, got to work remotely, great coworkers and benefits.

Cons

Salaried but had to punch a time clock and got nagged incessantly about billable hours. Minimum required billable hours increased mid-year because Ancestry, the parent company, was struggling financially and "we need to do our part." Sales of research sessions were down but we were still hounded to work more hours. Very top-heavy with non-genealogists who know (and care) nothing about best practices. If you struggle with the pace, you will be ostracized right out of there. Very clique-y atmosphere; some teams are better than others.

1.0
Feb 5, 2020
Recommend
CEO approval
Business Outlook

Pros

The work-life balance is great. The genealogy product is a great product and is immensely powerful. Above average pay for Utah. Some good perks and benefits, including unlimited PTO, flexible work schedule, a 24-hour fitness center, discounted lunch, free drinks and snacks, etc. The bonus structure is decent. Office space was exceptional. Some of the people below Director-level are absolutely humble and amazing people, in spite of the Mormon culture here in Utah. Opportunities to grow horizontally, meaning there is opportunities and freedom to explore new technologies.

Cons

For those reading, please take into consideration other negative views very seriously. This is one of many reviews which also highlights terrible senior leadership with no sense of innovation, product roadmap and accountability. This was not always the case. Once upon a time, this company used to care about its products, customers, and employees. This changed with the current cancer in senior leadership who are in place today. All Senior executive leadership is based out of San Francisco, many of whom are woefully disconnected to their respective teams and the product. They had no clear direction and no winning strategy. They were unable to even utilize the potential of some of the teams. They are responsible for the recent failures of this company, and fail to hold themselves accountable. This includes the declining revenue, professional atmosphere, and ultimately, downsizing its workforce. Lack of diversity. This manifested itself very badly in a racially-insensitive commercial which was aired on April 2019, which resulted in a huge backlash. The people who approved of this commercial are apparently still working for this organization. This speaks volumes regarding senior leadership. Below average pay for San Francisco. Advancement from within this company is a pipe dream. Most of the top talent who actually built this company have already left the company. Some were forced out, while others left on their own free will. Roughly 100 employees were recently laid off, some of whom were hired only a few short weeks earlier. Made no sense. Anticipate another wave of exodus of the remaining top talent away from this organization, which has been a direct result of poor senior leadership.

1.0
Jan 31, 2020

Keeps getting worse

Recommend
CEO approval
Business Outlook

Pros

Some good products with great untapped potential. Decent benefits/pay for UT, mediocre for SF. Still a few good people there (about to be fewer).

Cons

Exec team can’t/won’t align. Top down company direction changes with the wind in a never ending game to appease greedy PE overlords. Large company verticals are marching to different orders and priorities, making cross functional collaboration a major uphill battle. Director and above levels are a revolving door of overrated “talent”. Tens of millions of dollars have been spent on beefy signing bonuses and severance packages as the company has fired or forced out long standing UT leadership and replaced it with short sighted talking heads from big brands that play well on a pre-IPO roadshow. The heads all attempt to build out their empires by hiring more heads. When they fail to get results they are given golden parachutes and replaced externally - leading to a very top heavy company with very little chance of internal advancement into any serious leadership position. This company used to care about its products, customers, and employees. That is no longer the case, and I don’t see things getting better. There’s a reason the best and brightest in the company are getting out.

Viewing 412 - 414 of 785 Reviews

Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.