Ancestry reviews

3.5

52% would recommend to a friend

(785 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

785 reviews
2.0
May 2, 2018

Customer Service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Surrounded by alot of people in the same job. Great communication and friends to be made.

Cons

No loyalty to long-term employees

1.0
May 2, 2018

Incompetence at leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ancestry grew to become an 1 billon dollar revenue company with its product and customer focus. The business still has a lot of potential to grow to the next level with its richness of family history and DNA data.

Cons

- Despite the consistent and gradual growth of the business over the last 10 years, all the leaders who have built the company from ground up including the CEO either got pushed out or demoted - The engineering leaders in AncestryDNA who are obsequiously overreacting to the new company's direction by careless layoffs and re-orgs are driving away the talented people - Some leaders put their personal agenda before the company. For example, the offshore team expansion is more important than producing high quality products, work efficiency and employee morale. - The level of incompetence demonstrated by the engineering leaders in AncestryDNA has been overwhelming in executing the recent layoffs and handling its negative ramification. They laid off some of the top performers without consulting with their direct managers and handled the questions raised during the all hands meeting very poorly. - Micromanagement caused by incompetent leaders and many layers in management. - There is bi-weekly rat race but no long term product roadmaps - A lot of new leaders have been hired from e-commerce companies and they don't seem to have any product visions for Ancestry

3.0
Apr 30, 2018

Customer Support at Ancestry Dublin

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits Good entry position job to get into tech industry Great team to work with Good office Good culture and a lot of social events

Cons

No opportunity for growth or career advancement Micromanagement Shift work Big divide between EMEA and US

Viewing 526 - 528 of 785 Reviews

Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.