Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Ancestry

      Engaged Employer

      Ancestry reviews

      3.5

      52% would recommend to a friend

      (785 total reviews)
      avatar

      Howard Hochhauser

      80% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      785 reviews
      2.0
      Apr 12, 2018

      Demanding call center job

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice co-workers, free breakfast, free lunch once a week. A lot of feedback from managers so you know how you're doing.

      Cons

      They don't say it when they hire but it's a call center. You'll be taking calls 8 hours a day, often back-to-back, a lot of them demanding and not always too nice. A lot of people left when I was there as it wasnt worth it. There were a lot of technical problems on the page and on the work computers/systems, far more than any other company I worked for had.

      4.0
      Nov 6, 2015

      Ancestry Dublin

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, salary, hours, flexibilty. A laissez faire style of management, allowing for decision making, learning and individual sense of purpose. Very easy going and informal.

      Cons

      Great lack of knowledge sharing (documentation) resulting in delaying business continuity and difficulty in getting fellow employees to discuss/act/think outside their own box.

      1.0
      Feb 15, 2025

      Draining

      Customer solutions agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will meet nice team members and bond with them from complaining over the issues with management

      Cons

      Sales targets are ridiculous Repetitive calls, the job is just denying refunds to elderly people and hearing them get upset when they can't afford to pay rent/buy food Not given the time to help anyone, time limits on calls is too short to ever help someone who isn't a tech wiz

      Viewing 667 - 669 of 785 Reviews
      Related searches: Ancestry jobs | Ancestry salaries | Ancestry benefits | Ancestry interviews
      ReviewsAncestry reviews

      Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.