Ancestry reviews

3.5

52% would recommend to a friend

(786 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

786 reviews
2.0
Dec 9, 2014

The best and the worst place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The location is awesome (right across the street from the Giant's stadium), the view is amazing, the hours are flexible and you can work from home a few days a week. The benefits are good: people with a few years at the company get about 4 weeks/year vacation. Most people in the public know the company and have a good feeling towards it. You hear a lot of stories about people finding their ancestors who are excited about the product. When we were public the stock options were good, too.

Cons

There are a lot of people working here from management on down who just live off of the work of everyone else and don't have the skills that they should have for their position. They don't spend much time with the product and can't make valuable decisions for the product and so they rely off of everyone else's ideas in numerous brainstorming meetings and they are really just dead weight. The product team gets most of the credit for creating anything new, even though they just sit in meetings all day brainstorming and aren't really building the product. HR is unsympathetic. Managers don't really care either. They want you to be happy, but they don't want you to succeed more than themselves. They don't want to hear if things aren't going well and would rather fire you than try to resolve any issues. They really just want to be left alone and take any glory from the work that you do to make themselves look good. If other people start to recognize that you're doing a good job, your manager will usually try to swoop in and take the credit for themselves and any kind of perks that come along with it. People generally look friendly, but everyone is vying for position and stealing one another's work. Your work won't get anywhere unless you're friends with the right people, and you'll have to constantly argue with your coworkers who have poor ideas about how things should get done. If you're late on a deadline, you may get a good PM that will just push out the date. Otherwise the PM will make everything look like it's your fault and they won't take any responsibility for their inadequacies. (Deadlines are usually just made up dates anyway and aren't tied to any solid event). PMs may give you a shout-out in a meeting, but they're the one who will get the attention from senior management for the project. The company outsources a lot of work to overseas contractors who do a poor job and increase the image that engineering is just a cog in the wheel and product really does all the work. Even if engineers are doing fabulous work, they get reprimanded by managers and their peers for something petty (or something that's made up) and don't get the thanks or recognition for the work that they are doing. Compensation is low, about $20-30k under other company salaries.

3.0
Apr 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Great life work balance. It's 9-5pm unless you really want to work longer. You can work from home when needed, take time off when needed, as long as you get your work done. The pay is good. The company is generous in giving you all the tools you need to do your job well. The San Francisco office just got free snacks and sodas and drinks. There are pockets of good people to work with.

Cons

The culture-not so good. It has more politics and hierarchy than Washington! And if you didn't already guess, Ancestry.com has a very conservative culture. The San Francisco office is changing a bit though, with more new people joining. The employees are on the older side, with most being married with kids. (So don't expect fun company events and parties.) The San Francisco office is considered a "satellite" office to the headquarters in Provo, Utah. So most of your team mates are out in Provo. Which makes communication difficult. There's a lot of teleconferencing and traveling back and forth that goes on. The benefits are not so great either. For the San Francisco office the health insurance used is Select Health, which is super hard to find providers for in California. It's also a very rough onboarding experience if you join the San Francisco office. You will not get much help from HR, since they are in Provo, nor will anyone around try to help you out. Not because people are unfriendly, but because there are so many travelers in and out that its' hard to tell who is new and who is just visiting from another office. If you are one of the unlucky ones to be the only one on your team in the SF office while the rest is in Provo, you will have a really tough time integrating.

3.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work. People are nice. Work-life balance is good.

Cons

The company has not hit it's revenue targets in three years and is not on track to hit their targets in 2024. So, layoffs like every other company. The problem is the core user base is rapidly aging and younger people don't care about genealogy. DNA is great, but why would you pay for multiple tests? So their is not a consistent revenue stream. So, let's throw out some wild ideas to see what sticks? Problem here is, they continue funding the bad ideas even when it is pretty obvious to everyone at the company that the idea was a bad one and their is no market fit. Overall, Ancestry is a good company. Though people tend to stay for decades (not a typo) so new ideas are not always welcome and change is next to impossible. They don't have consistent revenue and will likely continue with additional layoffs until they are net positive. Avoid if you can.

Viewing 73 - 75 of 786 Reviews

Glassdoor has 910 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.