Ancestry reviews

Something changed early on in 2014 and the entire company has become miserable. Salaries aren't as competitive as they used to be, senior management feed each others egos at an astounding rate, employee opinions on decisions large and small are only collected as a formality, and all the smartest people have been jumping ship at a rapid pace.

Since it is so easy, it gets boring quickly. The clients are often computer/technology illiterate and it can be extremely frustrating to work with them over the phone (you would think clearing the cache and cookies was brain surgery). Very little opportunity for growth and promotion. There were people who had been in the call center for the better part of the decade in the same position or just one level up. Main reasons why I was yelled at on the phone: Products can be buggy at times, terms and conditions are very absolute but easily misunderstood, and Archives.com is just a terrible site. Also just look through the other reviews. Notice the only ones who rate the company high is upper management.