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      Ancestry

      Engaged Employer

      Ancestry reviews

      3.5

      52% would recommend to a friend

      (785 total reviews)
      avatar

      Howard Hochhauser

      80% approve of CEO

      54% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      785 reviews
      3.0
      Mar 31, 2014

      A great place to work (as far as call centers go)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As far as call centers go, this probably has some of the nicest people who call in. Ancestry really takes care of their employees. There are great benefits, clean work environment, good pay, and commissions to just name a few things.

      Cons

      The customers calling in are of an older demographic, so troubleshooting is made even more difficult by people not understanding computers. Corporate has a stigma against the call center employees, so don't expect to move over to Corporate if you start there.

      3.0
      Jan 21, 2014

      It is a great place to work and I like the environment!

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits for full time employees, 401k, life insurance, free subscriptions for world, great supervisors, and & you could retire here easily!

      Cons

      One downside is they concentrate too much on multi-tasking for too many different call types, so it's makes if difficult to get really at your target.

      5.0
      Dec 19, 2013

      Awesome Company!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      More perks than you can shake a stick at...constant chances to win things and $ gift cards. Full health/dental benefits from day 1...17 days PTO from beginning, 401K, Sick days, etc. Very flexible for time off. Beautiful building with amazing views. Fun, friendly staff. Even get 2, paid 20 minute breaks each day. So work day is technically 7.20 minutes.

      Cons

      Nothing to do with the company. The job is hard as hell because it's a call center dealing with angry people all the time. Never because of the company but because it's mostly old people that signed up for subscriptions and didn't realize it so they want money back or because they don't know how to use their computers and need help and are angry. Lots of great callers too. I'm pretty worldly but I guess too delicate to hear people complaining all day. It's just not for me.

      Viewing 172 - 174 of 785 Reviews
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      Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.