Communication is exceptionally poor, resulting in mistakes that are invariably blamed on the associates.
Pros
Somewhat flexible hours, no micromanagement. Employees work on an independent basis and are generally given support from other stores when they need it.
Cons
Employees are exposed to much more information than is needed to do their jobs, making it difficult to cull which tasks are necessary for the stores in which they work. Training is almost nonexistent, resulting in a deep lack of knowledge as to what the employees' responsibilities are from the start. Communication with management is very infrequent; our district manager (and only direct supervisor) almost never returns phone calls or emails, even on critical issues. On the rare occasions that he does, he's usually in a panic, implying that he has far more on his plate than he is able to handle. Even when management visits and notices an issue they do not bother to tell the employees about it so that it can be corrected; problems therefore pile up without the employees' knowledge and are still held against them. There are also constant technical errors in the system that frequently make it difficult or impossible to complete the job on a given day, and when that happens the employees are also considered somehow to blame. My job was lost due to just such an event, despite my every effort to communicate with management about the issues we were experiencing the whole way though. I followed the instructions I was given during this incident to the letter, and was fired for it. One complaint at the end was that my other job did not allow me the flexibility to stay late when needed, even though I had repeatedly offered to adjust my schedule at that job in order to be able to do exactly that. I am not so upset that I lost this job, which for the reasons listed above did not turn out to be worth much; but the assault on my character is more than is acceptable. A great many other employees in my immediate area have experienced similar problems, resulting in something like a 90% attrition rate over the last three months. After a certain point one has to look at the lowest common denominator in these events. I strongly urge any and all job-seekers to avoid this company at all costs; your time with this employer will be both short-lived and deeply frustrating.