Angi Client Success reviews

3.4

55% would recommend to a friend

(66 total reviews)
avatar

Jeff Kip

41% approve of CEO

34% positive business outlook

Client Success employees have rated Angi with 3.4 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Client Success professionals have a good working experience there. Angi is rated in line with the average (within 1 standard deviation) by Client Success professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

66 reviews
3.0
Mar 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Generous PTO, good pay if you hit sales numbers, energetic culture, working downtown.

Cons

There are clearly two distinct companies within Angies list. The sales organization and everyone else on campus. Sales organization has a constant battle with other departments for no reason other than policy have not kept up with the times and change in technology. WAY TOO MUCH CHANGE in all aspects of the business. Lack of money to drive marketing and drive traffic to benefit advertisers. Company has a hard time retaining top talent because of the decisions made by management causing them to quit or because they were let go to cut costs. Management at all levels makes bad decision rather than asking the employees for feedback before making the decision. Company initiatives constantly change. Management knows communication is a problem yet doesn't understand how to solve it. Its sad when employees have to hear about company events from the media or their own clients before the company comes out and tells the employees. Angie's list only thinks in terms of green lights and red lights but never seems prepared for the yellow light. Company either floors it and gets hit in the intersection or slams on the brakes and gets hit from behind. Angie's List is a technology company that can't seem to get it right. Read the reviews for the member and business owner app and keep in mind most traffic these days comes from mobile so if you cant get that right then obviously you will have problems. Or doe a search for a roofer in Indianapolis and notice how there are 20+ paid advertisers on the first page showing saturation among advertisers (google might have 5 aid advertisers on the first page). Company will likely be bought out in 2017 early 2018 for cheap after declining the sale of the company to Home Advisors parent company. Company turn around is not happening as expected (you will see more and more articles written about this) so expect alot of change the next few quarters leading up to a sale as they further cut costs and likely more employees. That being said I enjoy working at Angie's list now only because of the compensation. Employee loyalty has significantly declined over the years because of the issues I mentioned above.

2.0
Mar 7, 2017

Not what it once was

Recommend
CEO approval
Business Outlook

Pros

Coworkers in the Client Success Dept. were great. Casual dress code. Higher than average base salary with opportunity to make good commission too.

Cons

Constant changes in expectations and processes - every month something more is added to the rep's job requirements. Product getting worse but sales expected to renew companies for increases. Poor management but blame is put on reps for failure. Employee moral is down - culture not what is used to be.

4.0
Nov 2, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to really make a difference for a lot of small businesses by helping them grow. When you care about their success and work hard to help them achieve their business plan and meet their goals, Angie's List compensates you very well. It's a very rewarding job in so many ways!

Cons

There is a lot of turnover and daily metrics or requirements should be more individually based. Lately, they've been more worried about making requirements for everyone that aren't effective rather than letting top producers continue to use their sales process that has been effective and successful.

Viewing 64 - 66 of 66 Reviews

Glassdoor has 4,514 Angi reviews submitted anonymously by Angi employees. Read employee reviews and ratings on Glassdoor to decide if Angi is right for you.