They truly neglect this department and it is very unfair. I work hard every day to carry integrity with me, so this review will be an honest one! During my interview I was literally "guaranteed" a certain amount of money when professionally bringing up finances. I thought that was a little weird right off the bat. You should never guarantee someone what their pay will be when working a commissions job. In my interview as well as training, they made it sound like it would be so easy to make commissions. "So if you are not at work and someone places a request through your link BOOM that's a cross sale for you!"..... never happened. They neglected to tell you A LOT. So basically, I had some of the highest numbers on my team, and never saw a paycheck even close to being enough to pay my rent. Why have they not considered the cost of living increase in Colorado for pay? This is literally labeled as a CUSTOMER SERVICE job. So why is it that when I did my customer service job very well, and went the extra mile to have great customer service and please a customer, I was not rewarded? It's common sense that in order to keep your employees happy, you need to provide positive incentives or at least give them what you say you will. About 90% of the time I would get a cross sale, there would be no contractors available and it would go bronze. I don't need to explain what that means, if you work at this company you know. Then, the other part of the time your cross sales get "auto credited back". It could be 20 more bucks or so in your pocket, but nope. You do the work, you don't get the reward apparently is their motto. I just think it's so unfair not to mention any of those obstacles beforehand so you have an idea of what you're getting into. Instead, it's "MAKING MONEY IS SO EASY HERE." Except NOT. By the end of my time here, my paychecks were half as much, if not worse than what they started at, even though my numbers were better than ever. Weird how that worked, huh?
Moving on... there are certain managers here that work very hard and it's really obvious, but it's also clear they were never trained on how to handle situations. So many inappropriate comments, as well as managers huddling together gossiping about employees. While I was there some girl on another team got fired and then rehired for something she didn't even do because the manager made up a story. A common theme there. A few weeks later I also heard that SAME manager before firing someone that day saying "thank you so much for finding that in her phone calls I have been looking for a reason to get rid of her she's the worst." I ALSO overheard her talking about partaking in the same thing that she got a previous employee fired for! I do not understand how someone like that is working as a superior! Not all the managers are bad though and the good ones were good, just clearly not trained well.
I think their thinking process is "we have four people on the floor making amazing money, so why can't everyone else do that?" WELL those people have been there for years and years, so they have a lot of corporate accounts, and others had years of sales experience. We didn't even listen to one call in training or learn sales techniques that would help us!
The final straw for me was when they got us all together for a huge floor meeting to tell us that they are raising all of our requirements (and I mean everything). Expected production went up by a lot, expected numbers, QA expectations, attendance, etc. BUT SURPRISE SURPRISE, there was going to be no pay raise. Not even a dollar, not even a quarter for every bronze list, not even a dollar if you get a bathroom remodel XS that gets "auto credited". At first, it was a fun job where you could be yourself, unscripted, and make the job what you wanted it to be. By the end, I was a blob in a desk wasting my days away miserable, just like everyone else there.
The atmosphere went from light and fun, to everyone constantly angry, always stating how much they hate their job, etc. It was a very hard environment to spend your life in every day. And don't even bother asking for a letter of recommendation, they refuse to do it. One of the hiring managers is extremely rude and aggressive towards employees and I'm not sure how she got the position she did honestly.
Home advisor is a multi billion dollar company. I know for a fact I brought them a lot of money. At any company, the CEOs always make a lot more, but it is just so greedy and ridiculous that they would bring in millions and millions a year and my department only saw the pennies.
Lastly, I will say that I just cannot work for such an unethical company. It truly is important to me to work for a company that has integrity, I need to go to bed at night feeling confident about the job that I did all day. Well, I didn't. I was constantly talking to people who were just as unhappy with the company as me. I would see other employees wrongly charging contractors, and I truly feel bad that all the contractors are so unhappy. Yeah there are those random success stories, but if you google home advisor the majority of reviews are contractors feeling like they were taken advantage of, and I understand why.
I am bummed that I had to leave this company only because it has potential. However, I feel like I was worth more as a human and an employee. They spend hundreds of thousands of dollars on cool activities, free soda, end of the quarter pizza and beer parties, but can't pay their employees more than minimum wage. They say they value integrity, but the owner and CEO are clearly ROLLING in money and don't care about anyone else in the company.
I feel like I could have had a great career here and there was so much potential before everything did a 180 after the Angie's List merge. Pretty much all of the good employees that were there for years quit, and they are being replaced by people with no common sense or people skills. Part of a special company is special people, but they could care whether or not you stay or go even if you're a hard worker and truly bring something special to the company. I'm sure I could think of a million other terrible things about working there but this review is already way too long and I'll stop there
