Angi reviews

3.6

62% would recommend to a friend

(4,056 total reviews)
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Jeff Kip

65% approve of CEO

56% positive business outlook

Angi has an employee rating of 3.6 out of 5 stars, based on 4,056 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Angi employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Jan 21, 2022
Recommend
CEO approval
Business Outlook

Pros

There are literally no pros to working here unless you need a quick check.

Cons

-Unethical tactics -Creepy managers -10. hour work days for chump change - Managers lie to you about performance expectations -High turnover rate. nobody in my cohort stayed past 90 days - Lie about jobs available to the service pros -Recycled leads that don't want to talk to you at all -They unblock numbers from people who want to be blocked from being called and will have you call them -Favoritism runs rampant A company full of the shadiest business practices I've ever seen in my sales career. I have had fun in every sales job post-Homeadvisor which is proof that it isn't sales isn't for everyone, this is just a terrible company to work for. Save yourself a headache and preserve your own mental health and don't work here. They lie about everything from the interview process up until you decide to quit or choose to get termed.

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Angi Response
4y
Thank you for your time in leaving a review so we can continue to learn and grow. We have a zero tolerance policy for inappropriate behavior between team members and encourage anyone who experiences or hears of such activity to report it one of our multiple internal forums (including anonymous ones) so we can take immediate action. Our sales teams are integral to the organization's success and representatives help us grow our service professional network so we can match a homeowner with a pro for most of their home needs. Because of this, the team invests heavily in providing high quality leads distributed evenly across each sales vertical and opportunities for continued training to increase representative success on future calls. We are sorry your experience with us did not match up with your expectations for this role and wish you the best in your next endeavor. - Laura Kato, SVP HR
1.0
Sep 17, 2021

Dream became a nightmare

Recommend
CEO approval
Business Outlook

Pros

Open vacation and time-off policy

Cons

I started working for HomeAdvisor prior to the Angie's List merger and it was an incredible company, staffed with amazing people, clear objectives, fantastic leadership, and the best perks and benefits around. It still definitely had that exciting and supportive start-up feel. I felt ridiculously grateful to be there and had never been happier in a role. Things really took a turn in mid-2020 during the rushed and chaotic HomeAdvisor rebrand and the leader of my team was seemingly let go for no reason. After that it was a slow decline into a dumpster fire as more and more long-time employees, both in and out of leadership positions, were forced out of the company and those who could see the writing on the wall began leaving on their own. Even C-level people, people who had been there for over a decade and helped make that company what it was, were forced out with barely a mention or explanation to employees. And they've all seemingly been replaced by people from Handy a company acquired by HA/IAC in 2018. (It felt quite a bit like a hostile takeover to be honest; all HA people were pushed out and seemingly replaced by Handy execs, including the CEO.) Every week there would be news of someone else who was let go or chose to leave. And then just before the Angi rebrand, which again was totally rushed, chaotic and with so little communication on what was happening to employees it resulted in many many hours of wasted time and work, my second manager (another incredible and long-time leader) was let go without explanation, and replaced with an outsider who had clearly never actually managed people before and was awful at it. And with that, the greatest job I'd ever had turned into the absolute worst one. The new suite of leadership does not care about the employees. It's only about the numbers and you are reminded every day that you are replaceable. When I chose to verbalize my complaints, I was let go. It wasn't until after I left and my mental health began improving that I realized how much of a toll my last year at this company took on me. HomeAdvisor was a wonderful company. Angi destroyed it. Finally, the pay is embarrassing. I was paid well below market average for my position and considering how much money this corporation rakes in, there was no excuse for it. It was demoralizing hearing leadership claim there were freezes on raises "due to covid" and then pointing to record profits all in the same breath. What a joke. I would steer clear of this place.

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Angi Response
4y
Thank you for leaving a candid review. While it is exciting to hear your initial time at Home Advisor (now re-branded to Angi) was rewarding, we are saddened to hear that shifted following the company’s re-brand. The past year has brought on changes including new leadership which we believe has put us on the right path to fulfill our mission of becoming the home for all things home. These changes impacted some teams more than others and we recognize that there are periods within any transition that can be challenging to navigate. We also recently introduced newly created core values which have already rolled out across multiple faucets of our business. These values have been embraced by the team and we are consistently seeing examples of them being lived out across departments. At Angi we are all about talent which is why we offer competitive benefits and schedule bi-weekly companywide Fireside chats to provide a forum to share company updates and answer employee questions as it relates to changes or new initiatives. We appreciate the time you spent to leave a review and wish you the best on your next opportunity. - Laura Kato, SVP HR
3.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Without a doubt, everyone I worked with day to day was great. There is a "we're in this together" attitude, which I’d say is rare. This is exemplified by many engineers and managers, including myself, choosing to leave Angi after a recent round of layoffs heavily impacted our teams. You will be challenged by your work and expected to write code that is testable and bug free (Angi has no QA team for many of its product teams, not a pro). You will also be expected to do tasks outside of your title which I enjoyed for learning and growth (example: a font end engineer may need to act more full stack occasionally). Work life balance is pretty good. Stepping away for a doctor's appointment or other personal events is usually not a problem. I was never pressured to work late nights, but you'll definitely have enough on your plate to work late if you want. "Unlimited" PTO is definitely a perk and if your manager is good like mine was you'll have no problem taking off. Although, I never felt comfortable taking a full work week off at once. Meeting schedules are very reasonable. Usually just one 30 minute to an hour long meeting at the beginning of the day to talk with your team about what you've been working on.

Cons

HomeAdvisor was a great company until its merge with Angie's List and rebrand into Angi. The leadership was great and you could tell they knew how to run a public company. HomeAdvisor was growing and revenue was up. Things were being done right. Once the rebrand to Angi occurred the company had most of its C-Suite execs replaced with people from start up backgrounds. Thats when the layoffs began. Shortly after the rebrand, product directors and managers who played a key role in making sure the rebrand was successful were fired in a first round of layoffs. Believe it or not the home services business model is actually fairly complex and a lot of business specific knowledge is gained the longer you work here. That knowledge cannot be easily replaced. However, the new C-Suite believes that the business model can be simplified. Therefore, this knowledge is disposable. This would be true, but when you have built your entire tech stack around the first business model it is very unwise to layoff the people who are most knowledgable about it. But, that is what happened. The second round of layoffs came when our new CTO asked for a list. From this list, the new CTO chose dozens of engineers to be laid off without consulting their managers. This layoff came right after our quarterly reviews where my colleagues who were fired passed with flying colors. It was a huge shock to us all. On top of this, those of us who got to keep our jobs were notified about who was being laid off before the individuals being laid off were. Therefore, when we reached out to our fired colleagues to tell them how sorry we were they had no idea what we were talking about. Then in our next company wide meeting we were told that the layoffs occurred because of a “new company direction” and that most of my laid off colleagues’ positions would be rehired for. Finally, when our new CTO was asked when the next round of layoffs would be he laughed. I would expect this kind of behavior from a start up struggling to raise series A funding, but not a public company. I’ll work for HomeAdvisor, not Angi.

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Angi Response
4y
Over the past three years, some of the biggest players in our industry (HomeAdvisor, Angie’s List and Handy) came together to form what is now Angi. We are sorry to hear that you felt this changed the organization for the worse. Over these past three years, we have embarked on a big journey to redefine how people care for their homes and support over 200,000 small businesses. We are proud of the progress we have made and changes are necessary to take on our big mission. We are also sorry to hear that you felt that recent organization changes were not handled well. Change is never easy, but we take your feedback seriously. We appreciate you leaving us this review and sharing your experience with us. We hope you can see we have taken employee feedback seriously and have made strides to rebuild a culture Angi people are proud of - Laura Kato, SVP, HR
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