There are a lot of cons I could list here. The managers are fun, but they're not that great at leading teams, there are 1/2 that are very good managers and they lead with goals. I have not experienced much coaching or must of any direction in the time I have been here. A lot of my e-mails go unanswered, 1-on-1's are cancelled a lot of the time because certain managers are too lazy to lead my peers and I. There is a lot of dysfunction and disorganization.
Another one of my complaints are the ridiculous standards of performance that have to be followed. They expect loads of hours of talk time, dials, and sales when 90% of the leads you get are so old they're from the earlier 2000's and are sick of us calling them. Most of our days consist of leaving voicemails and being yelled at by poor contractors who are tired of us calling. The thing that mostly upsets me is that this program is a scam. They have tried to make it "easier" to make sales by promising a free membership if they purchase pre-paid bundles of leads, but they will still receive the same horrible leads. We hear good stories about some contractors but it is VERY rare. The way that they expect us and BCCI (customer service side) to perform is ridiculous and sad. I have walked in the bathrooms multiple times and heard people crying from stress at this job.
To prove that this program is a scam and doesn't work...it continues charging our (and most of them are NEW businesses who had to scrape pennies to sign up with us) contractors credit cards regardless if they take the homeowner coming to their cell phone or not. I have had several clients who are now in debt because of this company, and our managers do little to nothing to compensate for their lost wages. I have heard so many horror stories from my peers of their clients borrowing money from their family members to come on board with us just to be charged $87 for a bad lead that goes to a disconnected number; they can't get that money back, they only get a credit for a free lead/free call.
These are just a few things that really upset me about the company. Maybe it's just my location, maybe it's the fact that they let us all know they're laying us off and will not be compensated for time off to go to interviews or job hunt and they make us clock out to discuss job positions with "job fairs" that come to our company. I see a lot of new reviews coming on to the page, and while I understand that the other branches may be having a good time, please be sensitive to the fact that we were all dropped a ball on, with our director not even knowing about our location closing until the day of. Most of the people at this location have just bought houses, cars, have had children, and now they are going to possibly be in trouble. We also live in Colorado, so living here is not cheap nor is it easy, and $13 an hour is not sustainable wages for people. Sure, if you make sales, you make money, but lest not forget the amount of things you have to do to have a "premium sale" (a sale that you get paid on). There are many semantics that go into getting paid for just doing your job. I have also heard coworkers who got paid late on sales for whatever reason, which is scary and trifling. Imagine making 4 sales in a week to just not get paid on them because "payroll messed up" and your managers claim they cannot do anything to help you out.
Overall...this is a job for someone fresh out of highschool who needs to get their feet wet in a sales job, who plans on going after sales. However; please remember that this is not a great environment. This company is imploding and will only get worse, I can see it now, especially with the stocks dropping insanely and nobody taking any responsibility except pointing fingers at each other in the higher ups.
