AnswerNet reviews about "upper management"

Training could be much better

CEO and upper management (o+1) do not pay attention to their general managers and do not take employee complaints serious

Nothing that can think of, honestly.

hours fluctuate would like to see upper management at the center more. when upper management is onsite and working with the agents, it is appreciated and effective and brings a strong presence and appreciation for the job. benefits

lack of communication, internal support or corporate moral compass - routine 60 hour weeks, work holidays, little vacation and deplorable benefits - set up for failure routinely - had to pay for all of my technology needs - would get calls from upper management evenings and weekends but could not reach them when I needed them - still get flashbacks

Too Many to Count. Management isn't your friend. Your supervisor may seem really nice but their boss sure as heck isn't. Upper management is cutthroat and that seeps into all levels. These people and this company DO NOT care about you and your well-being. They will throw you aside in an instant.