Is Aon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Aon have rated their employer with 3.9 out of 5 stars in 122 Glassdoor reviews. This is an average score with the overall rating of Aon employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Aon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Aon .

Does Aon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Aon with 3.3 out of 5 stars based on 122 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Aon.

How happy are Customer Service (CSR) professionals working at Aon?

71% of Customer Service (CSR) employees at Aon would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Aon with a 3.7 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Aon?

Analyst (240) , Consultant (217) , Account Executive (151) , Senior Consultant (129) , Intern (120) , Director (111) , Actuarial Analyst (107) , Broker (97) , Manager (97) , Account Specialist (86) , Business Analyst (79) , Associate Consultant (78) , Senior Analyst (73) , Account Manager (68) , Insurance Broker (65)

What are the pros of working at Aon according to real employee reviews?

"Work life balance was good for me being able to work from home more often than not after the first couple of years." ((in 642 reviews)); "Great people to work with and work as a team and very easy to get along with" ((in 539 reviews)); "Good culture and WLB." ((in 430 reviews)); "Benefits are good and lots of selection." ((in 383 reviews)); "Great colleagues and fun (yet stressful) atmosphere." ((in 240 reviews))

What are the cons of working at Aon according to real employee reviews?

"Pay is low and there are no rules surprisingly" ((in 263 reviews)); "Poor management and too many gaps in the systems" ((in 248 reviews)); "Bad managers stifle progress and the company doesn’t get rid of them even though there are clear problems." ((in 111 reviews)); "There is no training provided; however colleagues will get angry and rude when mistakes are made." ((in 92 reviews)); "Disconnect from leadership and poor communication" ((in 79 reviews))

Skip to content Skip to footer

Notifications

Aon

Aon Customer Service (CSR) reviews

3.9

71% would recommend to a friend

(122 total reviews)

Greg Case

95% approve of CEO

81% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Diversity & inclusion

3.8

Senior management

3.7

Work/Life balance

3.7

Career opportunities

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Aon with 3.9 out of 5 stars, based on 122 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Aon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

122 reviews

2.0

Aug 30, 2024

Long and repetitve

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

9-5 hours, nice office environment, ok pay

Cons

repetitive, long hours, not much progression

3.0

Jul 12, 2024

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work from home, good benefits,

Cons

Micromanaging, incoming leads aren't distributed fairly

1.0

Jul 2, 2024

Run for the hills

Account manager

Recommend

CEO approval

Business Outlook

Pros

There are no pros here

Cons

Manager is difficultto deal with, its like working for a 16 year old on her rags, but everyday. He has gone through a dozen staff members for a reason. Oggles high-school students from his office window. Found the manager in my underage daughters insta messages, police wouldn't change as she shot him down. Pay is just above minimum wage for most staff members even with qualifications. Can't call in sick, get told to get in to work. DO NOT WORK HERE

Viewing 19 - 21 of 122 Reviews

Top companies for "Compensation and Benefits" near you

MetLife

3.6★Compensation & Benefits

New York Life

3.4★Compensation & Benefits

Marsh

3.6★Compensation & Benefits

Marsh Risk

3.5★Compensation & Benefits

Jobs at Aon

Customer Success Advisor

Account Specialist II - Hybrid/Bannockburn, IL

Account Specialist I - Hybrid/Bannockburn, IL

Account Specialist I - Hybrid/Bannockburn, IL

Business Development Specialist

Aon reviews FAQs

Aon reviews Aon Customer Service (CSR) reviews

Aon

Aon Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Long and repetitve

Account Manager

Run for the hills

Top companies for "Compensation and Benefits" near you

Jobs at Aon

Aon reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Aon reviews FAQs

Jobs at Aon