You must be flexible and able to adjust with the constant changes. The most recent changes in alignment with the personalized service to students is now non-existent. That is the one thing that separated UPX from other schools. Now students will get "regular/call center" service when they call in.
Upper management doesn't care about work-life balance. If you are a single parent, the hours may not be adjustable and with the new "bidding'' system, management doesn't have the ability to adjust work schedules.
The higher ups are not transparent about where the University is going. They know, but are not clear with it's employers. One day you can be told that the growth of the University is healthy and the next day you're getting walked out the door.
About 3 years ago, the University was growing and there were opportunities for growth within. Now, career opportunities for advancement within are few and far in between.
