Is AppFolio a good company to work for as a Customer Success/Service?

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio .

Does AppFolio pay Customer Success/Service employees well?

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

How happy are Customer Success/Service professionals working at AppFolio?

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 211 reviews)); "used to be great people and leaders" ((in 155 reviews)); "Company culture is great and business trajectory is impressive" ((in 74 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 65 reviews)); "benefits are great" ((in 65 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "The salary is low compared to similar roles for other companies." ((in 17 reviews)); "compensation, workload, training is brutal" ((in 13 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews)); "Condescending managers, blatantly obvious favoritism." ((in 9 reviews))

AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)

Shane Trigg

78% approve of CEO

91% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.5

Compensation and benefits

3.2

Career opportunities

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

67 reviews

3.0

Jan 7, 2018

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Very friendly people, snacks/ catered lunch, open atmosphere in the office. Ultimately a good first job but not a career.

Cons

Management does not listen, they act as if your suggestions are heard but no changes are made. Underpaid (the range listed is a lie), over worked. Very high turnover rate because good talent is not respected/ appreciated. Very political in the office and if you do not agree you are "outted." Nothing I was promised was delivered- no room for growth, no monetary compensation for good work.

AppFolio Response

8y

Sorry to hear your experience wasn't great - looks like you've moved on to another opportunity and we wish you the best in the future.

5.0

Feb 14, 2017

Great opportunity to be a part of something unique.

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

By and far, the best reason to work at AppFolio is the people. They only hire the cream of the crop! They are smart, conscientious, and caring. The product is slick and cutting edge. The Engineering and Product teams have their fingers on the pulse of the property management industry and understand how to release product that really makes a difference in the lives of our clients! The pay is very comparable to other local software companies for a Success position. And contrary to some reviews, Customer Success offers a lot of room to grow with the company both personally and professionally, but there is a natural order. For starters, you have to put in time to master the product, which has a steep learning curve and is constantly changing and improving. This can take well over a year, so you have to be patient. You also have to show middle and senior management you are dedicated to the company and are willing to roll up your sleeves and put your time in. The company is growing a lot and positions are always opening up. If you make it clear that you want to grow with the company they'll advance you.

Cons

It is hard to plan labor needs to meet queue needs, so you can feel overwhelmed at times. The management team is sensitive to it and they are doing everything they can do mitigate it.

AppFolio Response

9y

Thanks for taking the time to share your experience at AppFolio. I love hearing you say that you have to put the time in to master the product and be willing to roll up your sleeves and get the work done. This is the kind of attitude and work ethic that we do look to reward with career growth over time.

4.0

Jan 19, 2017

Customer Success Manager

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay, cool people to work with, decent job experience for future jobs, cool managers

Cons

Nearly impossible to leave the department in under 2 years, extremely heavy work load

AppFolio Response

9y

So glad to hear you've gained some valuable experience in your role. Customer Success is typically the first job right out of college and is the perfect way to build important skills that you will carry with you throughout your career - communication, problem-solving, task management, teamwork and leadership are just a few examples of the types of skills developed while working on the front lines supporting our customers. That said, career growth takes time and sometimes doesn't come as quickly as you might hope for. I encourage you to take ownership of your own career, evaluate the skills you've built and match them to concrete examples of your accomplishments, work with your manager to understand which skills you can develop to grow your career and to earn another position or promotion in the company. If you feel you aren't getting enough help from your direct manager, please feel free to reach out to the Director or VP of Client Services (one of the Mikes). We have so many examples of team members who have are motivated to do the work to earn career growth and would love to help you on that path.

Viewing 58 - 60 of 67 Reviews

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Customer success manager

Great opportunity to be a part of something unique.

Customer Success Manager

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