Is AppFolio a good company to work for as a Customer Success/Service?

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio .

Does AppFolio pay Customer Success/Service employees well?

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

How happy are Customer Success/Service professionals working at AppFolio?

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 212 reviews)); "used to be great people and leaders" ((in 161 reviews)); "Company culture is great and business trajectory is impressive" ((in 73 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 62 reviews)); "benefits are great" ((in 62 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "Bad management, impossible to hit goals" ((in 36 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 29 reviews)); "Long training period that seemed more checklist oriented vs. valuable to prepare" ((in 17 reviews)); "Bdr salary is low and leads are bad" ((in 15 reviews))

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AppFolio

AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)

Shane Trigg

78% approve of CEO

91% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.5

Compensation and benefits

3.2

Career opportunities

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

67 reviews

5.0

Apr 24, 2026

Well organized with competitive pay and free food

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Well organized. Competitive pay. Free food in office.

Cons

A little bit clique-ish, but still welcoming.

5.0

Jun 26, 2025

Fast Paced Company & Good Culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great product Team and managers are supportive Opportunities to grow and take on new challenges

Cons

Compensation is lower Lack of development

1.0

Mar 9, 2024

Collateral damage

Customer success

Recommend

CEO approval

Business Outlook

Pros

First hand experience of corporate culture

Cons

Upper management forgot about the people and focused on profit.

AppFolio Response

I'm disappointed to hear that you didn't have a positive experience working at AppFolio. While any change comes with challenges, we have confidence in the direction we are taking AppFolio, and believe that the decisions we’ve made have been in service of our customers and creating a healthy and durable company. I wish you the best on the next chapter of your career journey.

Viewing 1 - 3 of 67 Reviews

Jobs at AppFolio

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AppFolio Customer Success/Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Well organized with competitive pay and free food

Fast Paced Company & Good Culture

Collateral damage

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