AppFolio reviews

4.0

82% would recommend to a friend

(1,141 total reviews)
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Shane Trigg

82% approve of CEO

65% positive business outlook

AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Jul 5, 2017
Recommend
CEO approval
Business Outlook

Pros

• I was an SDR for about 1 year and 3 months. I am writing this as honestly as possible. The company has a great outlook and the SDR program is still only a year or two old (in its current form) and management is constantly trying to adapt its practices. • With my previous job being very unstructured I was able to appreciate the efficiency and structure that AppFolio and the SDR program supplied. I learned a lot within just the first 3 months there than in previous jobs / positions. • I was not the greatest SDR (I always fell into sales roles but it isn't where I shine). I struggled quite a bit early on but I put my head down and worked hard. Support from my team and tips from management helped as well. In the end I was able to leave the role at the top of my game and move to another position within the company that fit my persona better. • The team there is great and I made lasting friendships with my colleagues. • The job is tough but it is a great way to get into AppFolio, especially so if you are looking to breakout and start your sales career or further your career in sales. This really is the top SDR program around. If I could do it then just about anyone can. • Since I left the role I have heard the management and SDR program is doing a much better job at being transparent and involving SDRs in more important decisions. Also, the sales team is engaging much more with the SDRs than before.

Cons

Some of my cons have silver linings. A lot of this is what I observed and just didn't think it fit in the whole heartily in the "Pros" section. • The job is a grind (50+calls a day plus emails). Management tries very hard to break up the grind with growth and self improvement through development team meetings. Essentially learning how to think positively, have resilience, and get out of your comfort zone. • The position is best suited grow into a sales career. If you know that is what you want to do, then hit your goals and talk to the sales managers. • Moving to a different position in AppFolio besides sales can be pretty difficult. So the downside being if you are inconsistent your options could be a bit limited. I was lucky another position came along that I was able to peruse hard and get but most other positions require 1-2 years knowledge of the AppFolio software. • The SDR formula works but it isn't for everyone. Follow what management and the senior team teaches you. STC is an amazing tool but you need to find your way (be a person not a robot) while still utilizing the training you get. It can be hard to explain that to management at times but if you are showing results then you will be left alone. • This may be a stretch but I would say too many meetings. I came from a job that had a lot of meetings but this has even more. I get that meetings were used to break up the day and improve us as callers but there were a lot of times I just wanted to be on the phone hitting goals and not in another meeting. Just added to my stress but maybe that is just me.

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AppFolio Response
8y
Thank you for writing such a thorough and thoughtful review of your experience in our SDR program. I love that your cons have silver linings - almost all aspects of any position that has an impact on the business has challenging points and these are great opportunities to grow as a person and in your career. Thank you for contributing to our company!
3.0
Jul 27, 2016

Great while it lasted

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture is amazing here, I met some of my best friends working at AppFolio. Always a good work/life balance. Great place to start working right out of college.

Cons

This was a great place to start my career, but my position was very drawn out. Was consistently a top performer and was month after month not rewarded for my efforts. Some positions are not meant to be made into long term careers, but rather a stepping stone into a new role. Top performers were constantly held back for numbers reasons. Pay is poor.

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AppFolio Response
9y
Sorry to hear you didn't feel rewarded for your work. Thank you for your contributions while you were part of the team and wish you the best at your next company.
3.0
Feb 16, 2016

Great company, monotonous work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture is fantastic. If you are considering AppFolio, prepare to be treated incredibly well. Management is relaxed, which was nice. There were lots of career opportunities since the company is young and growing.

Cons

The office (Dallas, at least) has a call center vibe. Prepare to be on the phone a LOT when you work here, unless you're in development of the software. In sales, success, implementation and value+, the days were driven heavily pestering clients over the phone. It got extremely monotonous. The pay was also very low. Compensation seemed to be lacking throughout the company. The onboarding process needs a lot of work.

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AppFolio Response
10y
Thanks for taking time to write a review - glad to hear you enjoyed the culture. It sounds like the job wasn't the right fit for you and we wish you the best in your next position.
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Glassdoor has 1,214 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.