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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.1

      83% would recommend to a friend

      (1,144 total reviews)
      avatar

      Shane Trigg

      83% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      AppFolio has an employee rating of 4.1 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      4.0
      Jan 13, 2020

      Mostly a good experience

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people there are some of the best I have ever worked with, they hire amazing people. I loved the kitchen (it’s legendary). Also the training is very extensive and overall is good.

      Cons

      The culture of the company is great, the culture of the work itself was not so great. Lots of people coming early and staying late because the expectations of the job and the time and work load allotted do not line up.

      5.0
      Dec 31, 2019

      Great place to start a career

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      AppFolio is a successful company that will only continue growing. Getting in to the company as a part of Customer Success is something I feel really lucky to have done, considering I did not have any corporate experience prior to working at AppFolio. The work is fast and there are high expectations set for the employees, but the management team is always available and focused on helping employees get the most out of their position here. In my first year on the Customer Success team I learned more about professionalism, task management, and customer service than I ever expected to learn (not to mention everything about the software). I really appreciate the focus on longer term professional development rather than just day to day performance. The pay is entry level, but the role comes with full benefits and PTO and lots of opportunity to grow.

      Cons

      I think it can be easy to get caught up in the day to day stress of working in customer service, but if you take advantage of the benefits that come out of the job and the opportunities that you can take within just the first two years it is easy to see that it is worth it. This role is for people looking to build a career, not just take a job. You have to start somewhere when you are beginning your career, and I feel really strongly that AppFolio is a great place to come in and learn what it takes to succeed in a big, successful company.

      Viewing 931 - 933 of 1,144 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.