AppFolio reviews

4.0

82% would recommend to a friend

(1,144 total reviews)
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Shane Trigg

82% approve of CEO

65% positive business outlook

AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Mar 28, 2018

Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are great, 20 days PTO, great healthcare and the people (and dogs) are honestly great as well. The software itself is great and easy to learn. The job is the easiest sales job that probably exists in SaaS (not really a sales job) more like a training position, a great place to start if you're looking to get your feet wet in SaaS sales.

Cons

The sales environment at MyCase is toxic. The manager doesn't support their employees and expects them to be chained at their desks the whole day. Doesn't understand the sales process at the company. Does not want their employees to take advantage of the reasons why the company is so great (ie: Dogs, snacks, committees, lunchtime yoga, quick walk breaks) Even though this position is not an actual sales job the manager puts an unreasonable amount of pressure on their employees. During 1:1's the manager resorts to destructive criticism and tries to instill fear in their employees. The job is easy enough, but I would stay away if you clash with people who are power hungry. The commission is horrible for a sales job - you get $5 per sale on top of your base. After you make the sale you are then expected to keep reaching out to the client to upgrade them.

5.0
Oct 19, 2017

An all-around awesome company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

AppFolio is an awesome company that has stayed true to its company values; that great people make a great company. Its built for long-term success and still feels like a small, agile start-up. And we are on an incredible trajectory of continued, sustainable growth. Hard work pays off if you want to continue to grow your career as AppFolio and invests a ton in professional growth and training. Our Leadership is very transparent and approachable which makes it great to have alignment on goals that every team can understand, where they make an impact to the business, and most importantly how that helps our customers in their business. The benefits and company culture are awesome, and the work/life balance makes for very happy employees!

Cons

There are a lot of free snacks and food so you need to be very disciplined in watching your waistline.

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AppFolio Response
8y
Great advice to keep up the transparency - I love to hear that it's inspiring to you! Staying connected and aligned is so important to us as we grow and it's great to hear that is valued by our long term employees.
5.0
Feb 14, 2017
Recommend
CEO approval
Business Outlook

Pros

By and far, the best reason to work at AppFolio is the people. They only hire the cream of the crop! They are smart, conscientious, and caring. The product is slick and cutting edge. The Engineering and Product teams have their fingers on the pulse of the property management industry and understand how to release product that really makes a difference in the lives of our clients! The pay is very comparable to other local software companies for a Success position. And contrary to some reviews, Customer Success offers a lot of room to grow with the company both personally and professionally, but there is a natural order. For starters, you have to put in time to master the product, which has a steep learning curve and is constantly changing and improving. This can take well over a year, so you have to be patient. You also have to show middle and senior management you are dedicated to the company and are willing to roll up your sleeves and put your time in. The company is growing a lot and positions are always opening up. If you make it clear that you want to grow with the company they'll advance you.

Cons

It is hard to plan labor needs to meet queue needs, so you can feel overwhelmed at times. The management team is sensitive to it and they are doing everything they can do mitigate it.

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AppFolio Response
9y
Thanks for taking the time to share your experience at AppFolio. I love hearing you say that you have to put the time in to master the product and be willing to roll up your sleeves and get the work done. This is the kind of attitude and work ethic that we do look to reward with career growth over time.
Viewing 115 - 117 of 1,144 Reviews

Glassdoor has 1,217 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.