How this job works:
Each new hire is essentially a trainee.
The training period consists of having to pass over 10 multiple choice tests and three verbal exams. Training is broken down into 3 sections. You must reach an average of 80% or higher in the first section and 85% or higher in the second and third sections. Work performance on the actual job helping clients isn’t taken into consideration when in training, so you could perform well on your actual cases but still lose your job.
You are expected to take on a case load and pass all tests, which is a lot to cram in a day, since you will also be expected to attend MANY meetings. Some days, meetings will take up at least three hours.
Each section moves through training like a cohort, and only about 25-50% of the people will make it through training to “graduate” to the actual job. Multiple colleague new hires that I worked with in training were let go in their first three to five months and multiple people quit. (High Turnover).
To put this into perspective, they are hiring a new group of people each month to fill the spots that are left open, due to people firing and quitting. They just keep hiring and hiring like crazy and losing talent consistently.
This was literally the highest turnover I have ever seen in my entire life and I have worked at minimum wage jobs. You will be expected to learn the entire product in a few month’s time at an expert level.
They are grossly underpaying their talent by hiring people who are not technical to do the job. One person hired for the job said they didn’t know how to work a computer at a basic level, yet were expected to pass their tests… yikes! And this role isn’t for a beginner level at logical and technical thinking. It’s probably like intermediate. But there’s a lot of accounting to learn as well…
Which brings me to the next point… that they teach and expect you to learn Advanced Accounting in your beginning months.
Someone who is qualified to do the job out of the gate should be making at least 15k more and would learn the product much quicker. It’s definitely not impossible but be weary.
Either that, or they should lower their expectations of what people of no technical skills can accomplish in their first 4 months on the job.
The title of this role should be Technical Account Manager. Emphasis on technical.
Expect to work outside of regular work hours to study and prepare for training exams, unless you are a person with the aptitude necessary, who picks up software and memorizes quickly.
For those of you who are technical, this job will probably not be enough of a challenge and underpaid, which is why they are hiring people without technical backgrounds to keep them engaged with the work and happy with the paycheck.
The barrier for entry is very low.. and from there it’s survival of the fittest. They think it’s normal to lose as much talent in their CS department as they do, but it’s a huge RED flag…and they are losing so much money from the people they hire on who aren’t staying on.
Management is entirely hands off. Training is handled by 5+ different people. Management does not know the product very well. Management does not review your actual work with clients or progress overall in training. They only look at your test scores. They are not able to provide proper support. Training staff has too much on their plate for one on one assistance.
Work is offloaded to other members of the team to help train.
They’re winging it! Totally unorganized.
Good luck!
