AppFolio reviews

4.1

83% would recommend to a friend

(286 total reviews)
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Shane Trigg

83% approve of CEO

67% positive business outlook

Reviews by job title

286 reviews

Reviews about "Compensation"

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3.0
Jan 17, 2017

Love the people and culture but would like more compensation.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love all of the people I work with and the company culture. AppFolio is also all about their customers, which I love. Making customers happy is the best part of my job.

Cons

Compensation could by higher. I only received my first and only raise in two years in anticipation of new CA regulations. There is also no system in place for employees to review their managers. I think some managers should be evaluated more closely.

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AppFolio Response
9y
So glad to hear that you love the people and the culture here - thank you for commenting on it! We have a really open office environment and if you're not getting what you need from your manager then I encourage you to reach out to the senior leadership or an HR business partner. Owning your happiness and earning new career challenges and opportunities is up to you. Take the time to reflect on the time you've spent mastering the current position you have, what you've contributed to the business and the team, the skills you've learned and the skills you need to continue to develop. Gather data, your positive attitude and your goals and work to make your own environment great.
4.0
Jan 10, 2017

Implementation Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, great people, quick opportunity for growth in the first 2 years. Opportunity to make an impact if you are driven and like to go above and beyond. Standard "small company" perks (snacks, tshirts, events)

Cons

Upward mobility difficult after plateauing at the manager level. Like many small companies, salaries lower than industry standard, and work hours typically greater than 40 hours a work. Try to make up for the salary with tshirts and snacks. Retention is also low as many of the employees are college hires and move on to their next career moves.

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AppFolio Response
9y
Thanks for taking the time to write a review - working with our customers as they implement our software is a really important role. Career growth doesn't just come from new job roles & titles, it comes from learning new skills, growing in your leadership style and building a great team.
1.0
Dec 19, 2016
Recommend
CEO approval
Business Outlook

Pros

During my time at AppFolio I enjoyed the culture, the kitchen (of course) and the mostly the people I worked with.

Cons

Where to start... I was in MCC. I worked crazy hours for a long time. I was there in the building completely alone during times when I definitely should not have been-wasn't safe, power outages, etc. I had impeccable numbers even for the odd hours. I was continuously jerked around in regards to a raise or a department transfer, just like most everyone else was. I will admit there were transfers to other departments but that was not common. You were always told why you couldn't transfer out or couldn't get a raise rather than being told how to achieve those things. So there is little growth in MCC. I definitely should have left earlier than I did but I had hopes that I would get what I was worth at some point. That had a lot to do with there being almost no transparency with management and the demeaning manner in which they "managed" the teams. It was borderline verbal abuse in most cases. The review from December 7th is the most accurate review I've read yet, by the way.

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AppFolio Response
9y
Thank you for your feedback and I’m sorry to hear that your experience didn't match your expectations. Working in our Maintenance Contact Center team is a great entry level position and can grow into future opportunities at AppFolio. We provide lots of training and development for our employees to master the role and grow into new opportunities and we do have great examples of team members who did an excellent job, worked with leadership to develop new skills and earned promotions and growth into new roles - but you're right, not everyone grows into those opportunities. I've shared your feedback with the leaders of this team - we are always open to finding opportunities for future improvement.
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