Where to begin? Clearly the October 17th review isn't a real employee, only been there for a month, or they were told to say something. The previous negative reviews from the past year are dead on. Seriously.... take those into heavy consideration when thinking about applying for the company as an SDR.
The executive team really doesn't care about the SDR department. They tell us we are the heart of the company and sales (duh... every SDR department is) and our feedback is heard. Is it though Mrs. CMO? Have you read these SDR reviews on Glassdoor? How has the executive team and management not put two and two together? We know why ;)
Managers drink any flavor that is given to them by the executive team. Speaking of managers, lies lies lies. They are really good at micromanagement (they should write a book about it), not fighting for you, using your words against you, and covering up everything they say. Often times they tell you one thing, it'll change, they won't tell you it changed, you're still believing and achieving for the originally thing, and then once you achieve it, they'll say, "Oh. Sorry. Forgot to tell you. It's actually...". Examples of this include but not limited to: KPIs, bonus pay outs, promotion criteria, department transfer
The "anonymous", optional employee survey. We were told to take it and encouraged to say good things. They practically watched us fill it out. You think any SDR is going to be honest? Anonymous surveys in a company don't exist.
The pay is awful for an SDR and the bonus/commission you get when the ISR/AE decides to make it an Opportunity (fair?) is a joke. Plus, most SDR departments will pay either a bonus or a commission of the final sale to the SDR. This happens at AppFolio only if you've suffered enough as an SDR and made it to White Belt, Ninja, Green Beret, or whatever dumb thing they decide to call it.
SDR jobs are a dime a dozen in the D/FW Metroplex. I guess it's because of this reality that they think they can easily put a body in a seat, so they don't change and listen to actual reviews and complaints. The executive team won't change. If you're looking for an SDR job, I highly encourage you to read all the reviews and make an educated decision. The company culture is great. I'll give you that. But as an SDR within the company under the current management and executive team...
I can't wait to read the CMO's response. I'm sure it'll be a generic thank you, we value our SDR team members, we strive to be the best, blah blah blah. I've met all the executive team over my 13+ months of employment there and they are all fake and clueless. Why didn't I leave earlier? Because I was promised several things and believed in that. Guess I saw that light.
But at the end of the day, executive team doesn't take the SDRs opinions into any consideration. Because if they did, the management, current atmosphere/mood, and turnover rate wouldn't be what it is.
