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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.0

      82% would recommend to a friend

      (1,142 total reviews)
      avatar

      Shane Trigg

      82% approve of CEO

      65% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.1

      Diversity & inclusion

      4.1

      Work/Life balance

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jan 28, 2016

      Immature, cliquey & naive

      Inside sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Marketing is great! If your in Dallas you get to see way more leads go Santa Barbara, although they'll never outsell you because they don't hunt. If you have any beefs with ROE just know seniority wins. Decent base if you haggle for it, however it was paid hourly so be ready to clock in and clock out. There's more, but if you go into this job as an individual knowing some of these things you might be more prepared for the REAL AppFolio.

      Cons

      Cramped spaces, managers don't lead by example. You get to hear about how good they were, but you'll only hear them on interviews or in sooo many unnecessary meetings. As you can see in past reviews the management turnover is also concerning YoY. I would ask why the stock plummeted after the 180 day insider lockout.

      avatar
      AppFolio Response
      10y
      You're right, the office in Dallas is cramped and we're moving into a pretty big space in just a couple of weeks. We actually have the same managers in place in Dallas over the past couple years and our new managers are sales reps who have been recently promoted. It sounds like you weren't super happy here - finding the right place for your career is so important so we wish you luck in your next position.
      2.0
      Aug 9, 2021

      STAY AWAY FROM CUSTOMER CARE

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my coworkers and the people. Truly the best people I have met. Challenging position where you learn every day.

      Cons

      Where do I start. Was hired when the position was named CSM. Brought on with the idea that you would be handling a queue of 12-20 cases. Little did we know it would be MONTHS of 100+ cases everyday. We deal with daily disrespect and abuse from clients with managers refusing to talk to these clients to give them the correct expectations. This has been the most challenging job I have ever had with the LEAST pay I have ever had. For a almost billion dollar company you would like you could afford to pay your front of the line customer care team more than $22/hr. This is absolutely not an entry level job. Clients and management expect you to be able to solve complete accounting problems with no accounting degree. for the amount and type of work we do we should be getting much higher pay. You are promised mobility within the company but when you find a position you want to apply to it is almost impossible to apply. Have never been in a company where applying to other departments was frowned upon/looked down on. More than 50 % of the team quit within 5 months. So much potential but goes to show how much we are valued.

      avatar
      AppFolio Response
      4y
      Thanks for sharing your experience - it sounds like this role wasn't the right match for you. Our customers depend on our software to power their business, and especially so during these times. Our team continues to go above and beyond for our customers and that is something to be proud of. We have many team members who start and grow their career after spending time in Customer Care, but we do have high expectations and this works for some and doesn't work for others. I'm glad you're taking charge of your career and finding the next opportunity that is a better fit for you.
      1.0
      Apr 21, 2017

      Don't believe the hype

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bagels on Monday & Wednesday

      Cons

      Everyone is under paid and over worked. They try to appease and distract you with all the "perks" so that you feel you're getting more than you actually are. Company culture is not the friendly, all-encompassing, all-caring atmosphere they claim. Much more of a frat house/boys club environment than anything else. Hazing, bullying, etc. Do not waste your time here.

      avatar
      AppFolio Response
      9y
      Hope you were able to share your experience with your manager and our HR team prior to leaving AppFolio so they could better understand your experience. Sounds like you've moved on to another opportunity and we wish you the best in the future.
      Viewing 25 - 27 of 1,142 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,215 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.