Aramark reviews

3.3

51% would recommend to a friend

(12,106 total reviews)
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John Zillmer

58% approve of CEO

42% positive business outlook

Aramark has an employee rating of 3.3 out of 5 stars, based on 12,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aramark employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Mar 4, 2016

The answer is no

Recommend
CEO approval
Business Outlook

Pros

There is great HR talent at the corporate office and they do a comprehensive HR training class for all employees in HR.

Cons

This company is a Jerry-rigged hot mess. I worked there for only two months yet the hiring process changed 3 times. We found out it changed only when new employees suddenly had no paycheck a on payday. It took 2 months to get people paid. No joke. When I started my regional HR director blamed every single problem in existence on my assistant or predecessor. Who was not the most stellar employee ever but certainly not to blame for most of it. This is a blame culture. No one at corporate is willing to actually confront the brutal facts of reality in regard to shoddy processes. They would rather fire an employee, hire a new one, then never give them a quality orientation or set them up for success. To get those employees paid I had to call payroll services and lie that they were threatening to go to the DOL if they weren't paid. Finally they were willing to escalate it to someone who knew what was going on. No one knows what is going on in this company. Change is rapid, communication and change management are not. I quit on the spot after two months of intolerable pressure, stress, and lack of support. I found out recently they have lost the contract at the location I was at. So relieved for those employees, and that hospital. I moved into a new role within one month. If any current employees are reading this - follow your gut! Be brave and quit. So many better opportunities out there.

4.0
Feb 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Hundred year companies are unique - if they're single business line, it's easy to stay consistent as long as the product or service is accepted. In the same stretch of time if you've acquired , created and dissolved dozens of different lines of business there will be lots of good and bad experiences for every employee (and customer) ARMK's strength is its commitment to service, both to customer and community. As such, if dissatisfied in one end of the organization, there are a myriad number of other completely different business organizations, in lots of other countries, that are different and may have what you're looking for in a lifetime career. Overall, the company employee turn-over is relatively low, with company affiliation averaging somewhere between 7-10 years. Most with over 30 years, are not in management, so it is a place where if you're happy in your niche, or exploring the opportunities, odds are you will find something that suits you.

Cons

Being primarily in the B2B service sector, means the external market demands can be at odds with remaining competitive. Solutions here are often of the broadcast widely, and see which one sticks, methodology, so there can be shelved and ropped projects, experimental re-orgs, and many things that look good on paper, but impossible for anyone to figure out how to implement the results. Fortunately, the organization doesn't get fixated on plans that don't work - but that can be very frustrating or even depressing if you've spent a lot of effort towards something that doesn't pan out. And it isn't a place where you'll design and build rockets, but you will be providing polishing cloths to clean them, uniforms for the people who do that, and even serving food and drink to the very same people. Or supporting the myriad number of back office services that support them.

3.0
Feb 24, 2016
Recommend
CEO approval
Business Outlook

Pros

If you can make 50-60 calls a day and not care about the customers, you will do fine. It doesn't matter how much money you bring in or how far up the rankings you bring your Market center/portfolio of accounts.

Cons

In an effort to move all collections across the Country to a central location, growth and change is the normal at Financial Shared Services. Processes, procedures, and pay affecting goals/metrics have changed a few times over the past two years with more to come. Not a true Accounts Receivable role as this has turned into a true call center environment, inbound and outbound. The money you bring in for your accounts is not measured, nor your efforts to resolve issues causing a customer not to pay (causing conflict with the Market center management you are assigned to, they look to you for assistance). FSS equates more dials of random, mindless, voice messages left for a customer as success. A true revolving door for new hires has become normal as all the changes are quite frustrating.

Viewing 331 - 333 of 12,106 Reviews

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