Aramark reviews

Lots of change since the new CEO came on board a couple of years ago. Eric Foss came in with a lot of energy and promises that the front line employees will come first. Despite these claims and that there would be changes that would allow more focus on the customers and less on internal paperwork/reporting, this hasn't occurred. Additionally there has been a lot of headcount reduction both in support roles and in the field which puts even more pressure on the people doing the work in the field. New leadership is driving lots of change and while some of it is long overdue, it's not going as smoothly as being reported up the line or to investors. And, despite the company having "record years" in sales and profits since Eric took over, annual increases continue to be capped at 2% max for all employees (regardless of annual review rating) and it has been like this for several years. There is an increasing feeling in the field that what the new CEO promised hasn't materialized and that that he is more style than substance. He also surrounds himself with former Pepsi people (he came from Pepsi) who are not as knowledgeable about the business as they think they are

Could use better preparation in handling very large events such as a concert.