Arrive Logistics reviews

3.1

44% would recommend to a friend

(879 total reviews)
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Matt Pyatt

74% approve of CEO

49% positive business outlook

Arrive Logistics has an employee rating of 3.1 out of 5 stars, based on 879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Arrive Logistics employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

879 reviews
3.0
Sep 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Great culture with lots of happy hours and little offerings like meals provided on occasional days and team outings, plus you may get to travel to Colombia to work with our development teams

Cons

The design process is hindered by the C-suite and proper research is not usually performed, although needed in many regards and at many levels from strategically to information architecturally. In some ways it felt like a being a graphic designer for a web app. very little user testing time is ever given. You also cannot work remotely from anywhere, so you better be prepared to live in AZ, TX, FL, OH, or IL.

3.0
May 4, 2023

Sinking Ship

Recommend
CEO approval
Business Outlook

Pros

This company has some amazing people on the floor. If you are fresh out of college and looking to learn from the best in the industry in a fun environment this is a great spot. Their process as far as sales/operation is the best in the industry

Cons

You don't hear the phrase "people first" at Arrive anymore. It has gone from an organization where you feel like family to a well-oiled operations machine where top management doesn't seem to care much about people on the floor. The recent compensation changes are absurd and borderline shady. Execs communication to the floor about these changes is awful. They can't even communicate these changes themselves because they know they're unfair so they have middle management do it. There's a reason no one's commission payout can be seen on a scoreboard anymore.

2.0
May 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Free breakfast Mondays, free lunch Fridays Modern office Hackweek is fun Decent financial standing and market share; growing Will expense continued education like Manning subscription, etc

Cons

Your experience will be very dependent on your manager. Some are great, others are severely incompetent. If you're interviewing, don't be afraid to ask difficult questions, speak with prior employees, and meet people cross team. Data doesn't drive the company culture as much as it's spoken. There's conflict between C-level leadership, product & engineering management because they all have different agendas. It's really difficult for them to all be on the same page. Because of this, many projects, initiatives and work is half-baked, deprecated or changed after just a couple weeks in prod. ~1 yr ago product/management was doing a good job of protecting ICs from this, but that has since changed. Non-technical employees are notified of new features & changes to internal software via an email newsletter 1x/week. They are not provided ongoing training for these changes. Unless the feature you're working on is highly visible (accounting/finance, truck matching...), virtually nobody will hear about it outside of your team. This is a shame because UI/UX are rockstars, but a lot of their great ideas are shut down. There is higher priority on pushing the code rather than thoughtfully considering quality, and scalability. Although most standards are defined, majority of them are not followed by both Sr and non-Srs. This isn't because they don't want to, but because management puts a lot of pressure on just getting things out & deal with it later. The data team is chaotic. Models are often paused or rolled back because it seems they didn't test throughly, or consider enough edge cases. If you speak with the users, they will show you how some of the models are plain incorrect, or vary across different internal tools. They are incredibly smart, but a lot of them do not know basic Git, or basic software engineering practices. They seem to have fairly high turnover in relation to other teams. The workload is intense. With 8 points considered a full sprint, all Engineers on my team have been assigned 12-20 points for the past 6 months. This is common across other teams, as well. Feedback is frequently requested in surveys etc (both company wide & Eng-specific) but over the past year it seems to fall on deaf ears. Overall, it's really gone downhill in the past year. If you're passionate about stuff like best practices, "raising the bar", etc you would be disappointed and bored here. There is a lot of opportunity to get back to at least where things were, but that would take significant, collective effort from Engineering management.

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Arrive Logistics Response
3y
Thank you for leaving this feedback. As head of our technology organization, I take a great deal of pride in fostering the best experience possible for all team members. Our department thrives when all team members feel confident they are contributing in a purpose-driven environment. I am sorry to hear that we are not meeting your expectations–I would love to connect with you to hear more feedback and discuss how we can enhance your experience with strong manager-to-employee communication. Please feel free to reach out to me or you may also contact glassdoor-feedback@arrivelogistics.com. Regards, Michael Senftleber, Chief Technology Officer
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