Pros
The customers are wonderful to work with and pay is decent.
Cons
Unfortunately I would not currently recommend working for this company!! The training program is extremely weak and there is very little support from management. This was previously an amazing company with strong morals, but that all changed as of Jan 2014. This company is in debt and has hired a completely new team of leaders. This new team has made several detrimentally bad choices for the company! They began laying off tenured employees, wiped out a whole team of customer services roles which directly effect the level of service the customers receive, and cut back on the budget needed to help fund technology updates. The quality of the product portfolio as well as the customer service has greatly declined over the last yr. The customers as well as the employees are very unhappy and management has not seemed to take note of this. The large reduction in employees has created a paranoia amongst the remaining team and also hugely increased everyone's workload to require at least 70 hrs/wk to be successful. This company operates on Hyper-growth goals of 20-25% increase by quarter. Commission structure was recently changed to be paid on an incremental growth goal, which means if you are behind in 1 quarter, you will not likely receive commission on any subsequent quarters! These factors hugely impact pay and have turned what used to be a great paying position into a position with low pay in consideration of the hrs/wk needed. The paranoia due to lack of job security spans across all levels including the management team which means that management are not supporting their direct report employees and rather than objectively ratings employees, there are several cases of scapegoating and firing. I truly hope this company can clean up their current issues and once again become the wonderful company I signed on to work with!
