Is Assurant a good company to work for?

Assurant has an overall rating of 3.5 out of 5, based on over 3,701 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at Assurant to a friend and 58% have a positive outlook for the business. The best reviews about Assurant have been left by employees working as District Manager , Service Technician and Account Executive .

Does Assurant pay their employees well?

According to anonymously submitted Glassdoor reviews, Assurant employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Assurant. This rating has been stable over the past 12 months.

How satisfied are employees working at Assurant?

62% of Assurant employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Assurant 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Assurant?

Customer Service Representative (198) , Claims Adjuster (65) , Customer Care Specialist (56) , Manager (40) , Customer Service Representative (CSR) (34) , Loss Draft Specialist (32) , Business Analyst (31) , Cell Phone Repair Technician (29) , Customer Service (29) , Director (27) , Processing Specialist (26) , SSR Business Processing Specialist (24) , Software Engineer (24) , Project Manager (23) , Repair Technician (22)

What are the pros of working at Assurant according to real employee reviews?

"Great benefits and progressive when it comes to ways to support their employees outside of the actual work." ((in 369 reviews)); "Great people to work with and if you work hard you will be taken care of" ((in 179 reviews)); "Good Company especially work from home and flexibility on the schedule." ((in 147 reviews)); "A good work/life balance is respected." ((in 86 reviews)); "Great culture and values." ((in 81 reviews))

What are the cons of working at Assurant according to real employee reviews?

"Management is poor and not capable of completing on larger projects." ((in 189 reviews)); "Pay is low on that of that avg 15 per hour and now most teams have been cut to two" ((in 165 reviews)); "Poor Training Pay Accountability Managers are always in meetings" ((in 80 reviews)); "The rapid pace of change in the marketplace was not something that upper management was able to to navigate effectively." ((in 50 reviews)); "No training, lack of resources to perform job, unprofessional" ((in 49 reviews))

What are employees saying about Assurant layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Assurant layoffs and their outlook for job security at Assurant in 2026.

What Assurant locations have received the highest employee ratings?

Nashville , Charlotte , Las Vegas , Milwaukee , Lewisville , Jacksonville , Columbus , Dallas , Wayne

Assurant reviews

3.5

62% would recommend to a friend

(3,068 total reviews)

Keith Demmings

75% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jul 9, 2024

Sink or swim

Claims representative

Recommend

CEO approval

Business Outlook

Pros

The ability to work from home offers great flexibility, and the paid training ensures that employees are well-compensated while learning the job. The team is friendly and supportive, creating a positive work environment. Additionally, benefits begin from the date of hire, providing immediate security and peace of mind.

Cons

1. The training program was supposed to last for four weeks, but we were required to start taking calls in the second week. This significantly reduced the time we had to learn the necessary applications thoroughly. 2. The accelerated training schedule made it difficult to feel adequately prepared for customer interactions. 3. The company emphasizes expressing empathy to customers, which in itself is positive. However, the expectation to constantly apologize and fabricate stories to relate to customers felt excessive and unprofessional.

Assurant Response

1y

Thank you for your review and for being on the Assurant team! We often hear our people are our best asset, and we're glad you're finding the same to be true on your team. We're also glad you're enjoying our flexible work arrangements and comprehensive benefits that start on day one. And though we have shared your comments internally, we also encourage you to bring any concerns to your manager or People Partner.

1.0

Jun 15, 2024

disappointing

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Great pay and paid training.

Cons

Layoffs and poor upper management,

Assurant Response

1y

Thank you for your comments. We are glad to hear that you enjoyed our competitive pay and paid training during your time here. We have also ensured to share your comments internally.

1.0

Mar 12, 2024

Out of touch...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Like all companies, the "non leaders" are what makes this company worthwhile. Very good people to work with and they do work hard!

Cons

Assurant is a remarkably disorganized operation, which was both surprising and disappointing. It felt as if the leadership team was making decisions by throwing darts in the dark rather than employing a thoughtful, strategic approach. Assurant just "buys" other companies and then tries to fit them into a "culture". Moreover, the company's mindset appeared to be stuck in a bygone era, reminiscent of the 1980s, with old-school thinking dominating its approach to business and customer service. This outdated perspective made it challenging to resolve modern problems efficiently or to engage with them using contemporary solutions. The overall impression is that Assurant has not kept pace with the times, which in today's fast-evolving world, can be a significant drawback. Innovation, agility, and customer-centricity are key to success, Assurant's approach feels out of touch with all three. Also the benefits are sub par. Two weeks of vacation to start off with...some divisions it's a "good ole boys" club.

Assurant Response

2y

We appreciate your feedback. We’re proud to have been around for over a century, and we have staying power because we’re always ready for what’s next. We have made sure to share your comments with our internal teams.

Viewing 34 - 36 of 3,068 Reviews

Jobs at Assurant

Fraud Triage Specialist (Mobile)

Talent Acquisition Partner

Customer Care Representative

Senior Demand Planner

Order Management Supervisor

Assurant

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disappointing

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