Is Assurant a good company to work for?

Assurant has an overall rating of 3.5 out of 5, based on over 3,701 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at Assurant to a friend and 58% have a positive outlook for the business. The best reviews about Assurant have been left by employees working as District Manager , Service Technician and Account Executive .

Does Assurant pay their employees well?

According to anonymously submitted Glassdoor reviews, Assurant employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Assurant. This rating has been stable over the past 12 months.

How satisfied are employees working at Assurant?

62% of Assurant employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Assurant 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Assurant?

Customer Service Representative (198) , Claims Adjuster (65) , Customer Care Specialist (56) , Manager (40) , Customer Service Representative (CSR) (34) , Loss Draft Specialist (32) , Business Analyst (31) , Cell Phone Repair Technician (29) , Customer Service (29) , Director (27) , Processing Specialist (26) , SSR Business Processing Specialist (24) , Software Engineer (24) , Project Manager (23) , Repair Technician (22)

What are the pros of working at Assurant according to real employee reviews?

"Great benefits and progressive when it comes to ways to support their employees outside of the actual work." ((in 369 reviews)); "Great people to work with and if you work hard you will be taken care of" ((in 179 reviews)); "Good Company especially work from home and flexibility on the schedule." ((in 147 reviews)); "A good work/life balance is respected." ((in 86 reviews)); "Great culture and values." ((in 81 reviews))

What are the cons of working at Assurant according to real employee reviews?

"Management is poor and not capable of completing on larger projects." ((in 189 reviews)); "Pay is low on that of that avg 15 per hour and now most teams have been cut to two" ((in 165 reviews)); "Poor Training Pay Accountability Managers are always in meetings" ((in 80 reviews)); "The rapid pace of change in the marketplace was not something that upper management was able to to navigate effectively." ((in 50 reviews)); "No training, lack of resources to perform job, unprofessional" ((in 49 reviews))

What are employees saying about Assurant layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Assurant layoffs and their outlook for job security at Assurant in 2026.

What Assurant locations have received the highest employee ratings?

Nashville , Charlotte , Las Vegas , Milwaukee , Lewisville , Jacksonville , Columbus , Dallas , Wayne

Assurant reviews

3.5

62% would recommend to a friend

(3,068 total reviews)

Keith Demmings

75% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Apr 3, 2012

Could not recommend this as a decent place for growth.

Appropriate review for this employer

Recommend

CEO approval

Business Outlook

Pros

Decent benefits with short and long term disability Competitive compensation in line with industry standards Telecommuting opportunities Opportunities for promotion in a wide variety of fields

Cons

Very little recognition for those that are not in management Management is often times secretive Deceptive management practices Reviews are either a nightmare or a joke depending on which department you are in. The politics around here would give Kissinger a migraine

2.0

May 9, 2024

Um.

Sr. customer service representative

Recommend

CEO approval

Business Outlook

Pros

Permanent remote work status, no return to office Lot of PTO

Cons

- Management - inaccessible, unresponsive, rude - Lack of reciprocation- expectation to help everyone with everything without receiving similar assistance - Poor communication - too many unnecessary emails, not enough necessary emails, erratic responsiveness in Teams chat despite a team dependence on real-time assistance - Favoritism - Poor quality of written procedures - written in such a way that a lot of reps cannot navigate or understand while actively on a call - Constantly short staffed - Constant loss of employees - Poor training - new hires don’t have familiarity with systems or concepts when they are released onto the phones - Low raises - less than $1 for meeting expectations - Difficult to attain “exceeding expectations” status despite doing more than peers - Unattainable monthly bonuses - Poor health insurance

Assurant Response

2y

Thank you for your feedback and for being on the Assurant team. We have shared your comments across our internal teams, but we also encourage you to bring any concerns to your People Partner.

1.0

Aug 23, 2023

Assurant is a company going down the drain

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Assurant used to be a better company, and as of late it has started to go down hill. I posted a review sometime ago and was responded to and soufht the route suggested by speaking with the people organization about post graduate degree reimbursement and have not even been replied to, in addition my current degree should allow me into more then front line phones and i have submitted applications and resumes for other positions including unit manager, accounting and have not been seen for a interview. Most recemtly i submitted for a planning analyst which recommends BA business, supply chain management, i receive a denial email stating that i do not have the qualifications. But i have a BA in business with a Minor in Logistics and Supply Chain Management so i dont know how im not qualified with an active background in the field. in addition from my understanding new hires for customer care roles no longer receive training in groups and rather are provided One Note training packets and is self study with meetings once a week with management. Also now the ERIN has been provided Human Resources is non existant or at least not able to be reached for any reason and i have tried. Assurant is a company that will ultimately fail if continuing down the road and it is a shame, 4 years with the company and i have seen it go down the drain.

Cons

everything listed above and more

Assurant Response

2y

Thank you for your additional feedback. We would recommend that you reach out directly to your People Partner to further discuss tuition reimbursement and other HR-related needs. You can find their contact information by asking your manager or ERIN. To further discuss your internal applications, please reach out to our Talent Acquisition team at talent.acquisition@assurant.com.

Viewing 16 - 18 of 3,068 Reviews

Jobs at Assurant

Talent Acquisition Partner

Fraud Triage Specialist (Mobile)

Customer Care Representative

Senior Demand Planner

Order Management Supervisor

Assurant

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Reviews by job title

Could not recommend this as a decent place for growth.

Um.

Assurant is a company going down the drain

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