Is Asurion a good company to work for?

Asurion has an overall rating of 3.3 out of 5, based on over 6,449 reviews left anonymously by employees. This rating has been stable over the past 12 months. 51% of employees would recommend working at Asurion to a friend and 41% have a positive outlook for the business. The best reviews about Asurion have been left by employees working as Regional Account Manager , Senior Software Engineer and Recruiter .

Does Asurion pay their employees well?

According to anonymously submitted Glassdoor reviews, Asurion employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Asurion. This rating has been stable over the past 12 months.

How satisfied are employees working at Asurion?

51% of Asurion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Asurion 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 747 reviews)); "Benefits are great and well priced" ((in 544 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 276 reviews)); "Work from home is great" ((in 215 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 131 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 290 reviews)); "Frequent layoffs (usually annually)" ((in 120 reviews)); "Poor Leadership and they push sales on you and try their best to put policy’s in place for you not to get Sales." ((in 82 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 79 reviews)); "Asurion Middle and Upper management is absolutely clueless." ((in 64 reviews))

What are employees saying about Asurion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Asurion layoffs and their outlook for job security at Asurion in 2026.

What are the top reviewed Asurion locations?

Nashville , Houston , Orlando , Las Vegas , Phoenix , Sterling , Smyrna , Antioch , Atlanta , San Mateo , Dallas , New York , Chicago , Los Angeles , Crestview , Russellville , Tampa , Kansas City , Charlotte , Raleigh , Altoona , Minneapolis , Memphis , Denver , Miami , San Francisco , Jacksonville , San Diego , Austin , Tupelo

Asurion reviews

3.3

51% would recommend to a friend

(6,220 total reviews)

Guru Gowrappan

42% approve of CEO

41% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

2.7

Senior management

Asurion has an employee rating of 3.3 out of 5 stars, based on 6,220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Nov 29, 2020

Labor law violations - and thats the least worst part of the job

Computer help desk

Recommend

CEO approval

Business Outlook

Pros

You can do this job with a lobotomy, and if you pretend to care about the coaching and KPIs then they wont fire you unless you stir the chamberpot.

Cons

Schedules are randomized every six months they don't know labor laws Stolen wages inhumane expectation that you use a timer to count your trips to the bathroom Infantilizing corporate/hr morale policies (we are one team) They make you compete hunger games style against your colleagues for time off.

3.0

Nov 24, 2020

It's a Call Center, Don't Expect to Make a Career There

Computer help desk technician

Recommend

CEO approval

Business Outlook

Pros

They really know how to pretend to care about you, that's good if you fall for it. The salary is not that bad for a call center.

Cons

The equipment is completely old-dated, making the job even more difficult to do. It's a call center, they invest hard on the punishers (supervisors) and the whips (tons of systems to see if you are really taking the max of calls possible). They're never satisfied with your work and their rule is that you always have something to improve (which at least for me is very discouraging.

Asurion Response

5y

Hi there, thanks for your review. Our employees keep us running, so we work hard to demonstrate how much we appreciate them. We appreciate your honest feedback and hope you can work with your manager to outline your concerns and make a plan to move forward!

4.0

Nov 7, 2020

great place for professional development

Team leader

Recommend

CEO approval

Business Outlook

Pros

free health insurance, salary, growth

Cons

there is no free gym membership

Asurion Response

5y

Thanks for your review! Although we do not offer free gym memberships as of now, employees have access to a large catalog where they can get discounts to local gyms.

Viewing 6124 - 6126 of 6,220 Reviews

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Asurion reviews

Ratings by category

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Reviews by job title

Labor law violations - and thats the least worst part of the job

It's a Call Center, Don't Expect to Make a Career There

great place for professional development

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