Question 1

Is Asurion a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Asurion have rated their employer with 3.8 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of Asurion employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Asurion now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Asurion.

Question 2

Does Asurion pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Asurion with 4.3 out of 5 stars based on 89 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Asurion.

Question 3

How happy are Customer Service Representative CSR professionals working at Asurion?

Accepted Answer

74% of Customer Service Representative CSR employees at Asurion would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service Representative CSR professionals have also rated Asurion with a 3.6 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.6 rating for culture and values and 3.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at Asurion?

Accepted Answer

Customer Service Representative (418), Technical Support (151), Tech Coach (141), In Home Expert (121), Technician (120), Premier Support Technician (108), Tech Support Representative (105), Tech Support (100), Technical Support Representative (100), Software Engineer (97), Customer Service Representative (CSR) (89), Tech Expert (72), Supervisor (68), Manager (67), Technical Consultant (60)

Question 5

What are the pros of working at Asurion according to real employee reviews?

Accepted Answer

"The pay is a good at first because you are hourly as well as it’s remote" ((in 742 reviews)); "Benefits are great and well priced" ((in 551 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 275 reviews)); "Work from home is great" ((in 219 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 136 reviews))

Question 6

What are the cons of working at Asurion according to real employee reviews?

Accepted Answer

"Poor management and very unorganized" ((in 294 reviews)); "Frequent layoffs (usually annually)" ((in 116 reviews)); "Training was terrible (Boring Power Points)" ((in 94 reviews)); "No one is going to question it because most of their Coaches are  internal hires with no leadership experience." ((in 82 reviews)); "Regardless,  terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 80 reviews))

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Good pay but toxic culture and poor work-life balance

Supportive training and a focus on success

Good for people persons

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