- Paid less than McDonalds Workers unless you are management. Keep in mind you are responsible for handling transactions that are usually in the tens of thousands of dollars, not a 12 dollar big mac meal.
- Depending on the base, growth is extremely limited especially for customer service reps. Corporate expects you to transfer bases to explore higher work opportunities in the company but don't pay you enough to be able to afford to relocate halfway across the US.
- HR and Corporate are really really strict even if you work at a base that has no activity days they demand you do nothing but sit blankly at your computer screen, you can't really use your phone or do anything to pass the time. This wouldn't be an issue except you run out of work things to do very quickly.
- Your team will get bonuses docked because of customer reviews complaining about pricing (which is set by corporate). And corporate will still count those reviews against your base in particular.
- Corporate will aggressively and invasively audit you constantly through 360 degree security cameras on every minor detail. If you so much as forget to wear a nametag, forget to stand up when a pilot comes in, or even sip a bottle of water at the desk they will dock the whole teams monthly audit score (which relates to the bonus you get every quarter).
- Despite my title, no it did not come with a pay increase.
