Atlassian Sr Technical Support Engineer reviews

Internal resources are fragmented — there are layers upon layers of attempts to reorganize things, but no full overhaul, so you're often digging through outdated Confluence pages and noisy Slack channels just to find basic info Slack signal-to-noise ratio is low Structure can feel chaotic, especially in support or ops roles where documentation, ownership, and expectations change frequently Job requirements significantly changed I was explicitly told to lower the quality of my work to hit a volume goal — something that felt misaligned with the company’s stated values