Disorganized Structure, Misaligned Expectations - Sr. Technical Support Engineer Atlassian Employee Review

3.0
Mar 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented and kind people across most departments Great benefits and competitive pay Strong branding and transparency values

Cons

Internal resources are fragmented — there are layers upon layers of attempts to reorganize things, but no full overhaul, so you're often digging through outdated Confluence pages and noisy Slack channels just to find basic info Slack signal-to-noise ratio is low Structure can feel chaotic, especially in support or ops roles where documentation, ownership, and expectations change frequently Job requirements significantly changed I was explicitly told to lower the quality of my work to hit a volume goal — something that felt misaligned with the company’s stated values

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5.0
Jun 24, 2026
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Pros

Start up vibes great people

Cons

Lots of things currently shifting due to acquisition

3.0
Apr 30, 2023
Recommend
CEO approval
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Pros

Amazing people, I loved the core values, competitive salary, great benefits

Cons

I want to start by saying I am not bitter or angry. Working for Atlassian was a whirlwind. I was there for 11 months before being laid off via email. In my time there, I went through 2 re-orgs and 3 managers. It just always felt like being on a hamster wheel… in a hurricane. Today I received an email 7 weeks after I was laid off that started with, “ Congrats on your first year at Atlassian—we know that's a huge accomplishment and are beyond thrilled to be celebrating with you!” It was a bummer to receive that, to say the least, but it included a link to leave this Glassdoor review to “ help provide invaluable insight to future candidates and help us to improve your experience as an employee continually.” so here I am. My advice is to do proper change management of your automated emails when you layoff 5% of your workforce so that emails like this aren’t sent to hard working former employees that you eliminated congratulating them on a milestone they never reached. I know this wasn’t intentional, but it hurt.

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