it’s still growing , so the teams are highly understaffed, always under pressure to pick tickets even if you don’t know jack about the product .
You are given one month to read everything and be a master .
Focus is given to quantity rather quality .
company values are not followed in support teams .
Management uses all the tools to micro manage you . They can track how many cases you pick , how many did you work on every single day .
You can’t take leaves on public holiday . It’s always assumed that you are working on public holiday , not the other way around . You have to raise a leave request even for public holidays .
I have heard the cloud team is not good to join , so if you are being hired for cloud you know what to do
I also heard they fired a person from one of their teams . Not sure if it’s true . But I am sure the upper management is not aware of it .
You are not allowed to work from home until 6 months .
You have to pick cases daily even if you have lot of cases in your bucket . If you ask for help , you will be noted as someone who can’t deal with pressure . Yah pressure test is done deliberately here btw.
And the best part is the term technical knowledge is used incorrectly . Here tech knowledge means product knowledge , which is of not much use outside .
