Manager position or above at Audible Customer Service
Pros
Free Lunches, Transit reimbursement or free parking
Cons
- Corrupt culture (for instance people from the same job tiers eat at one table and do not eat with people from lower job tiers) - Racist: If you are an international employee or speak English with an accent you will most likely be teased and made fun of. - Incompetent managers: I was at a meeting once and one of the senior managers asked if we could stay away from data, or at least make it pretty so it wouldn't be so hard to understand it!!!! - There is no clarity on how people are promoted, there is also no path to promotion. People only get promoted because they have been at Audible CS for a very very very long time. - Managers easily take advantage of their employees. Senior management always presents the work of their employees in conferences or meetings and never gives them any credit. - Job knowledge on teams like process improvement, training and project management is limited. Projects are not challenging, just doing and redoing the same thing over and over again! - At every level people are being micromanaged. - Leadership has been getting low scores on employee surveys for many years now, but they just don't care to fix it! - They lie about people leaving their teams. In interviews we were asked to say that a role is completely new and no one has left this role because of the manager!!!!