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Auto-Owners Insurance

Engaged Employer

Auto-Owners Insurance reviews

3.1

48% would recommend to a friend

(1,076 total reviews)
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Jamie P. Whisnant

52% approve of CEO

52% positive business outlook

Auto-Owners Insurance has an employee rating of 3.1 out of 5 stars, based on 1,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Auto-Owners Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Jun 9, 2023

Okay

Recommend
CEO approval
Business Outlook

Pros

Fantastic coworkers Great bonuses (when given) Pension Hybrid work from home schedule

Cons

Every review I’ve read mentions the low pay. The “Great place to work” survey results highlight associates’ dissatisfaction with low pay year after year. Yet nothing has been done to address this. A 2-3% raise in these times of 7-8% inflation isn’t enough. I see talented associates leaving for better pay. Regularly. Associates are taking on 2nd jobs to make ends meet and pay for child care. Annual pay increases aren’t indicative of performance. For example, if an associate has a mediocre performance review or a stellar performance review, the merit increase is exactly the same.

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Auto-Owners Insurance Response
3y
Thank you for your review. Please reach out to us at conversation@aoins.com if you have additional feedback to share.
2.0
Aug 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Good co-workers: processors, marketing reps, claims reps, underwriters. Most are all really good people. There is some good management too. Great benefits ( though other companies offer just as good, or better). At this point AO includes benefit dollars as salary dollars. So your paycheck will reflect the benefit dollars as money you earned). It's nice - because you don't have to pay anything out of your paycheck to cover the insurance premiums - BUT - at tax time it will definitely come back at you....So there is a pro/con here. Also - employees used to be able to keep 90% ( perhaps at one point it was 100%) of the benefit dollars not used. For me it was usually around $1500 I did not use. By the time I left, the total amount you got to keep reduced to 60%. They kept dropping it by 10% each year. Mind you...this is even with the Stock Market dominating over the last few years, and the company making a heck of a lot of underwriting profit + profit from investments. Oh - and having upwards $15 Billion...WITH A B....in surplus. Christmas Bonus ( % based on years of service, up to 10% of salary) , and 401K match of essentially 4%. Incentive bonus is nice - but not what it was a few years ago. If you are not making 70K or more you are getting a lot less Incentive bonus $ than you used to. Once again, the company found a way to be prudent ( just a polite way of saying cheap). I will say... in many ways the companies prudence is smart. But somehow the expense ratio was in the 37 to 38% range while I was there...maybe more? Something is slipping somewhere...and this figure effects the company incentive bonus. Job Security - as long as you do some work, and have half a brain, it's basically impossible to get fired. They can't afford to lose any more people than they already do.

Cons

Rigid. Favorites are played, even if those 'favorites' are terrible at their job. People that should lose their job don't because Michigan ( where the company is incorporated) may have the most strict termination laws in the nation. From other people I've talked to on this side of the industry, their employer's would fire many of my old co-workers in a heartbeat based on their actions/behaviors/attitudes/ lying on resume ( BUT - THE JOB SECURITY!) Pay is based on a 37.5 hour work week ( and it shows) but company expects people (especially more seasoned people) to work extra, for already a below average wage. Yeah - in the 21st century. Basically - a lot of things.

1.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Potential work from home (more on this later) - Paid time off (pretty flexible) - Coworkers below management were all great to work with

Cons

- Work from home can be ripped away and never given back; a glowing performance review does not impact this. I was literally called "a star" after turning around my work performance and when I asked about WFH privileges, I was rebuffed and told to ask about it "in a few months" - Health insurance benefit is TERRIBLE. Does not cover much of anything. You'd do better on Medicaid or buying from the healthcare marketplace. - The pay is not a livable wage. - Management is self-serving and fosters a culture of silence, toxicity, and gaslighting - Management's inability to fight inefficiency in the workplace resulted in mandatory Saturday overtime, for months, for associates - Low morale - Low confidence in management - Super performative about having "core values" and being a "great place to work" but with zero focus on making that a reality behind the scenes

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Auto-Owners Insurance Response
11mo
Thank you for taking the time to provide feedback on your experience. Please email us at conversation@aoins.com so that we can learn more about this.
Viewing 37 - 39 of 1,076 Reviews

Glassdoor has 1,200 Auto-Owners Insurance reviews submitted anonymously by Auto-Owners Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Auto-Owners Insurance is right for you.