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Auto-Owners Insurance

Engaged Employer

Auto-Owners Insurance reviews

3.1

48% would recommend to a friend

(1,076 total reviews)
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Jamie P. Whisnant

52% approve of CEO

52% positive business outlook

Auto-Owners Insurance has an employee rating of 3.1 out of 5 stars, based on 1,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Auto-Owners Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Feb 18, 2019

Think twice.....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pension, Christmas Bonus, Profit Sharing. You'll notice that these are consistently the only three positives.

Cons

Absolutely the worst management I've ever witnessed. When you bring this to the attention of the company, you are literally black balled from any kind of advancement....doesn't matter how good you are as an employee. Management does not follow the core values....in other words....they don't know how to lead by example. Your raises will be a joke, and don't even think about trying to negotiate for more. I once brought my current position guidelines into a review, and had my so called manager go through each one with me. I was told that I met or exceeded all of the goals. I then hit this manager with a number I needed to be at for a salary. Keep in mind....this manager had already agreed that I go above and beyond. He basically laughed in my face, and I received a below average raise. Below average for doing above average work. The amount of damage that this company does to the moral and spirit of individuals is alarming. I finally just quit, and found a better job. Loyalty means nothing to them. What they are looking for are robots that say yes to everything they have to say. If you're strong willed, driven, passionate, and pro-active, you'll go nowhere. They just won't allow that. If you're ok with mediocrity, and dysfunction, then you'll fit right in. When it's all said and done....this company has a toxic culture, and I don't see that changing anytime soon.

2.0
Oct 16, 2016

IT-Telecom Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many but they do have a Christmas bonus and incentive bonus. Some people are happy there but may just be content with job security

Cons

They peddle so much BS about what a great company they are to work for that they actually believe it! Low salaries, low increases. Bonuses tend to offset these after a few years but aren't guaranteed and you will most likely be paid better overall by other companies with the same job title. This is across the board for IT jobs as well as insurance related positions.

2.0
Jan 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Profit sharing and Christmas bonuses. Neither are guaranteed, however, and are needed to make up for low salaries. If you smoke, they will hire smokers. Five day work week.

Cons

I worked as a Claim Representative for five years in one of the many claims branches. I came to the company having years of claims experience. There is high turnover in the claims division. Poor training. Sink or swim mentality with a ridiculously high volume of claims. The company likes to hire recent college grads and toss them the fray handling claims that they are unqualified to handle and do not have any training for. Structured classroom training may not even take place for months for new hires. Recent college grads aren’t even paid a salary – they are paid hourly. They prefer to hire by word of mouth as opposed of interviewing several people from the talent pool at large. This results in an odd mix of driven talented individuals mixed in with odd untalented mediocrity. This mix created tension in the office among people that do not get along or like each other. This is a Fortune 500 company with no job descriptions or career paths. Job openings in other departments or within the claims division are not posted. I never solved the mystery during my time there how certain individuals get promotions (many seemingly unqualified) and transfer into other positions and departments. It’s a mystery that never sat right with me and I remain suspicious of it, especially because many of these people just seemed to be very average. Promotions and transfers seem more political than talent based. The company customarily hires trainees to only handle auto claims and then “promote” to handling property claims. Even though the word “auto” is in the company name and more auto policies are sold than all others combined, the company oddly views handling property claims as being elite over handling auto claims. The company brags about its high J.D. Power rating for auto claims service. That can likely be explained by the fact that claims with an estimate of $3,500.00 or lower are not inspected. Most auto claims fall in that category. That makes for over-payments and paying uncovered claims. You will never have a policyholder get upset by getting an over-payment or payment for something that isn’t covered.

Viewing 46 - 48 of 1,076 Reviews

Glassdoor has 1,200 Auto-Owners Insurance reviews submitted anonymously by Auto-Owners Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Auto-Owners Insurance is right for you.